The player from Germany is experiencing difficulties withdrawing his funds. It has been received.
Mr Bet Casino - Player’s struggling to withdraw his winnings.
Amount: €4,870
Mr Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hi 👋👋 I played at mr.bet, and this time also with bonuses, met all criteria and also the bonus conditions. Now mr.bet refuses to pay me the money allegedly again and again with the reason that I have too little money on the have an account! I had a credit of 5000 euros which I wanted to have paid out, then an email came that I had too little money on it and only 4983 euros could be paid out, said done, I wanted to have this amount paid out to me, this morning the same mail allegedly again too little money! I have documented everything via screenshot and email processes, everything that mr.bet has requested in terms of documents to be sent, but they still refuse to pay me the money!
Automatic translation:
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3 years ago
Dear Martin,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
So I uploaded the documents requested by mr.bet, personal and credit card, then I had to upload a copy of my account statement where the money will be transferred, but I can no longer upload anything the field is gone and there is 6 days that I wait during the verification, I have already sent you all of this in the appendix, and for the question from mr.bet uch should wait 24-48 hours and they write me the same thing all the time, only delays !!
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3 years ago
Thank you very much, Martin, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Martin2021,
I looked at your complaint and will do my best to help you. I would like to invite Mr Bet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
Dear Casino Guru team,
Please be informed that the cashout in the amount 4970 euro was successfully processed and approved from our side. The funds were sent to the payment provider. According to the SEPA processing time funds will be transferred to the client's payment account during 1 to 7 business days.
The main reason why the client couldn't withdraw 5000 euro in the first place is that there was unwagered bonus as a result of the game in a slot. It was written off so the user could make a new withdrawal request with the available amount.
Best regards,
Mr.Bet Casino team
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3 years ago
Dear Martin2021,
I'll set the timer to 8 days which should be enough for payment to come. Let me know when you'll receive your winnings, please.
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3 years ago
Translation
I would like to announce that I have received the prize from Mr.Bet and ask to close this case.
Special thanks go to the entire Casino Guru team, great that you are so committed to the players 👍👍💪💪 Stay healthy, and my respect for your work!
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3 years ago
Dear Martin2021,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
