Mr Bet Casino - Player’s struggling to complete account verification.

I requested withdrawal Feb 19 have sent documents. Last documents I sent were over a week ago. It is now marc 07 and still haven't been verified. I tried support many times and they keep asking me to wait. I have asked for a phone number or anyway to communicate and they tell me they dont have one. I am starting to feel like they are never going to pay out.

Dear Jenn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I received verification this morning

Great news, Jenn. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.

Withdrawal came very fast. Things worked out once I finally passed verification.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jenn, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru