The player from Brazil stated that the casino kept asking for a payment receipt of R$200 from 31/01, which he claimed to have sent several times. Despite his efforts, the casino alleged he had sent the wrong receipt. After exchanging information with our team and providing necessary proof, the player confirmed that the casino had acknowledged his receipt and allowed the withdrawal. We had marked the complaint as resolved following the successful resolution of the player's issue.
Mr Bet Casino - Player's deposit verification repeatedly denied.
Amount: 8,000 R$
Mr Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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9 months ago
Translation
It's been a week since they've been asking me for the payment receipt, which I've sent multiple times. They keep saying that I've sent the wrong receipt, but I haven't. They want the receipt from 31/01 for the amount of R$200. I've sent it multiple times. That day, I only made one transfer using Pix for that amount, so there's no way I could be sending the wrong thing. Every time, they inform me via email that I need to resend it because it's wrong, but it's not. I need help.
Automatic translation:
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9 months ago
Dear crevelari,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share the correspondence from the casino where they asked you for proof of your deposit? Post screenshots here or send me the information to my email at tomas@casino.guru
- Have you successfully submitted a proof of deposit in this casino in the past?
- Do I understand correctly there is a pending withdrawal of your winnings?
- Did you achieve your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
Translation
Good morning, I have sent you the history of all our conversations via email.
I also sent you proof of everything.
Automatic translation:
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8 months ago
Translation
Good morning, after 15 days, they approved my receipt, I was able to withdraw it, thank you very much
Automatic translation:
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8 months ago
Dear crevelari,
I'm glad to hear that you were able to request a withdrawal. Have you received your funds yet? May we consider the issue resolved?
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8 months ago
Dear crevelari,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Dear crevelari,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
