Hello everyone!
Thank you, Mr Bet Casino, for providing the evidence.
Dear Shawnoo88,
I was provided with evidence supporting the casino's decision. I regret to inform you that after thoroughly reviewing the evidence provided by the casino, your complaint has been deemed unjustified. Our investigation has revealed multiple violations of the casino’s terms and conditions, specifically Clause 7.13. These violations include:
- Collaborating with other players in a syndicate to abuse promotions, engage in deliberate cheating, or exhibit other forms of unfair behavior;
- Attempting to fulfill Casino bonus turnover requirements or utilizing bonus spins while Real Money is locked in pending Sportsbook bets.
These breaches are considered abusive and severe because they result in gaining an unfair advantage over both other players and the casino itself.
Due to aforementioned reasons, we must uphold the casino's decision. We strive to ensure a fair gaming environment for all players, and adherence to the established terms and conditions is crucial.
I understand this resolution may not be satisfactory to you. If you wish, I can recommend that you contact the Curaçao eGaming Authority, which has better options and tools to assist players in such matters. The next step would be contacting the Curaçao eGaming itself (https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint). Please let me know if you need help with filling the form or how they responded if you can do this on your own (jakub.m@casino.guru).
I am sorry I could not be of more help on this occasion. However, thank you for your cooperation and patience, and please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future.
Best Regards,
Jakub
Hello everyone!
Thank you, Mr Bet Casino, for providing the evidence.
Dear Shawnoo88,
I was provided with evidence supporting the casino's decision. I regret to inform you that after thoroughly reviewing the evidence provided by the casino, your complaint has been deemed unjustified. Our investigation has revealed multiple violations of the casino’s terms and conditions, specifically Clause 7.13. These violations include:
- Collaborating with other players in a syndicate to abuse promotions, engage in deliberate cheating, or exhibit other forms of unfair behavior;
- Attempting to fulfill Casino bonus turnover requirements or utilizing bonus spins while Real Money is locked in pending Sportsbook bets.
These breaches are considered abusive and severe because they result in gaining an unfair advantage over both other players and the casino itself.
Due to aforementioned reasons, we must uphold the casino's decision. We strive to ensure a fair gaming environment for all players, and adherence to the established terms and conditions is crucial.
I understand this resolution may not be satisfactory to you. If you wish, I can recommend that you contact the Curaçao eGaming Authority, which has better options and tools to assist players in such matters. The next step would be contacting the Curaçao eGaming itself (https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint). Please let me know if you need help with filling the form or how they responded if you can do this on your own (jakub.m@casino.guru).
I am sorry I could not be of more help on this occasion. However, thank you for your cooperation and patience, and please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future.
Best Regards,
Jakub