Mr Bet Casino - Player is having difficulties withdrawing his bonus winnings.

I have fulfilled all the requirements of the voucher until the same machine informed me that the money was already extractable. I had 5 different responses from the operators of the casinos because they do not pay the prize the last answer is that it did not reach the amount because I had a bonus of 68000 anticipating that my retirement will again be rejected by far the worst casino I have played online many have clear verification terms and they pay only evasive and contradictions.

Dear Patricio,

Thank you very much for submitting your complaint. I’m sorry to hear about your bad experience. Please, could you forward to me the link of the specific bonus which you have played? I will then check the bonus terms and conditions. Also, if you wish to forward any relevant communication between you and the casino, you can do so to my email address: petronela.k@casino.guru. 

Hopefully I will be able to help you with this matter as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Patricio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.