The player from Germany questioned why he had been able to deposit and lose €20009 in the casino. We explained that the casino did not operate under a German license, so the deposit limit of €1000 per month, which applied to casinos with a German license, was not applicable in this case. When asked about the possibility of a refund, we regretfully informed the player that it was not possible.
Mr Bet Casino - Player has concerns regarding deposit limits.
Amount: €20,000
Mr Bet Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Translation
I deposited and lost 20009€ within 2 weeks. According to law, aren't we only allowed to deposit 1000 per month?
Automatic translation:
Public
Public
9 months ago
Dear patmurr,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrBet Casino.
According to our article on the topic: https://casino.guru/licensing-authorities/germany-license
"With regards to online casinos, access to Progressive Jackpot slots or Live Dealer games is entirely prohibited, as is any form of auto-play. Additionally, players are limited to depositing a maximum of €1000 per month, and the maximum stake per spin on virtual slot games is €1. There are significant factors affecting operators too. As well as the need to obtain a license, verification must be carried out immediately after player registration and operators must pay a tax of 5.3% on every stake."
According to our review, the casino does not operate under a German license, and the limitation presented concerns only casinos licensed under a German license.
Please let me know if there is any other information you have concerns with, otherwise, I'll close the complaint.
Best regards,
Tomas
