The player from Germany questioned why he had been able to deposit and lose €20009 in the casino. We explained that the casino did not operate under a German license, so the deposit limit of €1000 per month, which applied to casinos with a German license, was not applicable in this case. When asked about the possibility of a refund, we regretfully informed the player that it was not possible.
Mr Bet Casino - Player has concerns regarding deposit limits.
Amount: €20,000
Mr Bet Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Translation
I deposited and lost 20009€ within 2 weeks. According to law, aren't we only allowed to deposit 1000 per month?
Automatic translation:
Public
Public
10 months ago
Dear patmurr,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrBet Casino.
According to our article on the topic: https://casino.guru/licensing-authorities/germany-license
"With regards to online casinos, access to Progressive Jackpot slots or Live Dealer games is entirely prohibited, as is any form of auto-play. Additionally, players are limited to depositing a maximum of €1000 per month, and the maximum stake per spin on virtual slot games is €1. There are significant factors affecting operators too. As well as the need to obtain a license, verification must be carried out immediately after player registration and operators must pay a tax of 5.3% on every stake."
According to our review, the casino does not operate under a German license, and the limitation presented concerns only casinos licensed under a German license.
Please let me know if there is any other information you have concerns with, otherwise, I'll close the complaint.
Best regards,
Tomas
