The player from Germany had the winnings reduced due to a rule about lifetime deposit.
Mr. James Casino - Player’s winnings have been reduced to x10 of the last deposit.
Black points: 237
Amount: €250
Mr. James Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Mr. James Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Against fair gambling
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
Dear Sir or Madam, this casino is covered by Curaçao egambling commission. I invested a total of 140 € in this casino because I wasn't sure whether this casino is serious at all. Unfortunately, I didn't read the terms and conditions beforehand, otherwise I would only have registered with such a juice shop. In the dubious terms and conditions it says that up to a deposit of € 500 you only have a right to 10 times the last deposit. Unfortunately I only deposited 25 € the last time and won 500 € with real money. So now I'm waiting for a payout from Mr. James on September 30th, 2020. When I read that I didn't get the full 500 € I was initially shocked and immediately got in touch with Curaçao egambling Commission. The worst part is that the Curaçao egambling commission finds this rule fair and just. I would have received an email from Curaçao that I have accepted the terms and conditions and therefore it is my own fault. Now I'm waiting for a ridiculous payout of € 250 since September 30th, 2020. This casino from Mr. James is one of the worst and poorest casinos I know. And it's cheek that Curaçao legitimizes something like that.
Not even the authorities from China would have given this casino a license.
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4 years ago
Hello,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. We have received quite a few similar complaints in the past.
As you have mentioned already, by registering an account, you agree to terms and conditions of the casino. In this specific case there is written https://www.mrjamescasino.com/general-terms-conditions/?lang=en:
"If a player's accumulated deposit amount does not exceed €500, player will be entitled only up to X10 last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €500 accumulated deposit amount."
I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider this rule to be unfair and predatory when it’s applied to a real money game. Please, could you confirm, that you have accumulated winnings without any active bonus? Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Hello,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
Dear Sir or Madam, what should I answer?
I didn't even get the € 250 paid out from this casino. Casino claims to have paid out on October 12th, 2020. It is now October 19th, 2020 and nothing has been credited to my account. It is unbelievable that such casinos get a license and are also allowed to work. Please explain to me what you need an answer for.
Best regards
Casino Tester
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4 years ago
Thank you very much for getting back to me. Could you please confirm that you haven’t activated any bonus when depositing funds into your account? Do I understand it correctly that you still didn’t receive your capped winnings?
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4 years ago
Translation
Dear Sir or Madam, yes I deposited a total of € 80 in € 30, € 25 and finally another € 25 steps that day without a bonus. In the end I won € 300 and wanted to withdraw the money but after 3 days the money was returned to my player account with the claim that I have not yet verified myself. The verification took a whole week and by then I had won another € 200. Then I received a message that I was only allowed to withdraw € 250 because I had not reached a € 500 deposit. After a long back and forth and arguments with the chat, I paid out the € 250 and the remaining € 250 on my account was simply removed from the chat without asking my permission. But of course I took a screenshot of everything and don't have to worry. I will take legal action against it if necessary.
On September 30th, 2020 I had the profit and requested payment and I am waiting until today, October 19th, 2020 for payment of 250 €. Apparently, the casino no longer has any customers because of this scam and has got into financial difficulties. In any case, I don't have the feeling that money will reach me at some point. Thanks for your efforts.
Best regards
Casino Tester.
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4 years ago
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And no, I have not applied for a bonus and have not received one. And I had older bonuses deleted from my account from the chat beforehand.
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4 years ago
Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
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It is definitely a cheat casino. Money has still not been received. Apparently casino feels safe and Curaçao is sleeping as usual.
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4 years ago
Translation
Unbelievable what I just had to read from Mrjames in the chat. The VIP manager from the casino said that it was outrageous to deposit € 140 and withdraw € 250 and therefore you would not have paid out. At first he claimed the money had been rejected because the bank had requested further documents and therefore the payment was delayed. And then he says outrageously how he is that I only paid € 140 and want to withdraw € 250 and that is outrageous and therefore you would not have paid out. And it doesn't matter to him whether I go to the police or to a lawyer, I'm rude. That's unbelievable what is deducted because of 250 €.
Curaçao doesn't want to help me either and now I'm considering taking legal action against it. It can't be that you get such an outrageous answer from the chat.
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4 years ago
Dear Casinotester.
You choosed the casino which has a 0.8 rating from 10. Sure, the rule what they applied against you is unfair and predatory. But unfortunatelly there is nothing what we can do with it only punish the casino with more black points. We already tried to talk with them about their Terms and conditions which are totaly predatory - but they do not care.
I wish I would have a better news. I doubt that the lawyer will help, because technically you breached their rules.
Please next time choose only casinos with perfect reputation.
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4 years ago
Translation
Explain to me what you mean by breaking your rules technically. I didn't break any rules, I deposited € 25 without a bonus and won a regular € 500. Casino then said that I only get paid € 250 because I didn't deposit € 500. So and since 09/30/2020 I am now waiting for the € 250 payout so that I at least get my deposits back with a little plus. But they don't want to pay me the € 250 either because it would be outrageous for me to deposit € 140 and withdraw € 250. It's not possible that they just keep all that money for themselves because I just deposited € 140.
I think we're talking a little bit wrong, I have the feeling. I didn't get anything paid out from this casino. And that's exactly why I can complain against it, I suppose. Because what this casino does would be theft in that case and I don't think they'll get away with it.
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4 years ago
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Casino claimed to have paid out the € 250 on November 12th, 2020 and it is now November 20th, 2020 and nothing was received on my account. When I asked again, the VIP manager Johnny said very cheekily that I had paid too little to earn a payout. And he said I could go to the police or to a lawyer, he was not interested, then the chat was simply ended without my consent. Then I threatened a lawyer and I'll take them up even if I have to take a lawyer from Curaçao I will take these criminals up no matter what it costs me. It is no longer about profit for me but about putting this casino down. And I am one who loves to return the favor.
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4 years ago
"because technically you breached their rules" - I mean that they will not pay you the €500 but, of course, if you didn't breach any other of their terms and conditions, but they should pay you the €250.
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4 years ago
I would like to ask Mr. James Casino representative to explain to us what happened in this case.
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4 years ago
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Is no longer necessary the 250 € were received today. After a long time back and forth and threats, they finally transferred. But anyway I waited almost 1 month for the payment.
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4 years ago
I think you should consider yourself lucky. Based on the reputation of the casino. Please, next time, read the review first before you deposit.
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4 years ago
We consider this rule as predatory:
"If a player's accumulated deposit amount does not exceed €500, player will be entitled only up to X10 last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €500 accumulated deposit amount."
We believe that the casino unfairly voided part of your winnings. Because of that, we are closing this case with classification Against Fair Gambling Codex.
