HomeComplaintsMostBet Casino - The player's deposit was not credited.

MostBet Casino - The player's deposit was not credited.

Amount: 3,000 Kč

MostBet Casino
Safety Index:Very high
Submitted: 13 Jan 2023 | Case closed : 16 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's deposit was not credited for an unknown reason. The deposit was credited to the player's account, but he stopped responding to the complaint and it was closed as "rejected".

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1 year ago
Translation

uncredited deposit from 6.1. until now. And please wait for me to write. And still nothing happens

Automatic translation:
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1 year ago

Dear Fanys282,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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1 year ago
Translation

all deposits are fine up to 1000 kc. I once sent 3000 kc and there is a problem. Of course, I contacted the bank and was told that the money was with them. All you have to do is download them. Then I inserted dal and fine. So I don't see what the problem is

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1 year ago
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How it looks ??

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1 year ago

Dear Fanys282,

Did you forward the casino the payment confirmation from the bank? If yes, when exactly?

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1 year ago
Translation

they didn't want confirmation. The Council writes that they know about it and that specialists are dealing with it. Then they wrote that it was resolved and then again that they were waiting for a specialist's opinion. And a week or so gone and still nothing.

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1 year ago

Thank you Fanys282 for the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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1 year ago

Dear Fanys282,


I am so sorry to hear your deposit was lost. I will contact the casino and try my best to resolve the issue as soon as possible.


Now I would like to invite a Mostbet Casino representative to join this conversation and participate in the resolution of this complaint.


Dear Mostbet Casino,


Could you please state why the player's deposit hasn't been credited to his account and when he can expect it to be?


Thank you in advance for providing the information.


Kind regards,

Stefan

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1 year ago

Hello Dear Stefan!


We checked our client’s information and we see that all his deposits are on his gaming balance.


Have a nice day!

Sincerely yours, Mostbet


file

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1 year ago

Dear Fanys282,


Could you please confirm your deposit has been credited to your casino account?


I am looking forward to your response.


Kind regards,

Stefan

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1 year ago

Dear Fanys282,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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