The player from Austria had been unable to register a mobile number with the casino, a requirement for withdrawals. The player had attempted to use multiple numbers without success and had received no help from the casino's live chat support. Contact had been made with the casino's representative, who had cited technical difficulties with linking Austrian phone numbers. The representative had provided a list of countries whose numbers could be linked and had asked the player to contact them with a number from one of these countries. The player had expressed frustration, as he did not have access to a number from the listed countries. The casino then provided a customized solution, and after some delay, the player's phone number had been linked to his account. The player had then been able to successfully withdraw his winnings and this complaint had been closed as resolved.
MostBet Casino - Player unable to register phone number for withdrawals.
Amount: €923
MostBet Casino
Safety Index:Very highCase closed
RESOLVED
Case summary
Hello!
Regrettably, I'm encountering a problem with the casino and I'm not sure what to do next. Specifically, I can't register my mobile number in the profile. However, this mobile number is a requirement for making a withdrawal later.
I've repeatedly tried to input my mobile number, but I haven't received a call nor a text message with the code.
I attempted different numbers on the advice of the chat support, specifically my wife's number, my brother-in-law's number—in the end, a total of 5 different numbers, but none of them worked.
Unfortunately, the live chat has stopped responding as well.
Dear Thommy1911,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
When was the last time you tried making a withdrawal?
Have you made any successful withdrawals from this casino before? Could you please confirm that you passed the KYC verification?
Would it be possible to ask customer support to approve your withdrawal request manually?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Never made a withdrawal because you need this registered phone number in your profile.
I've also asked to confirm any payout manually, but they can't/don't want to.
Their technicians are currently working on the problem, unfortunately I don't know if this is true.
Hello, Dear Thommy1911!
Thank you for informing us about situation. We really want to help you.
Unfortunately, there are technical difficulties in linking your country's phone numbers. We can only link phone numbers from other countries. You can find the list on the website, but for your convenience I will attach it here:
Azerbaijan, Armenia, Bangladesh, Belarus, Belgium, Brazil, Hungary, Vietnam, India, Kazakhstan, Kyrgyzstan, Morocco, Moldova, Mongolia, Nepal, Norway, Pakistan, Peru, Poland, Portugal, Russia, Tajikistan, Thailand, Turkey, Uzbekistan, Ukraine, Finland, Czech Republic, Chile, Switzerland, Sri Lanka.
Please write to our Online Chat or send an email to support-en@mostbet.com with the phone number you'd like to link (your game ID in the subject line) and our operators will help you. If there are any difficulties with linking the number, please let us know so that we can look into the situation.
Have a nice day!
Best regards, Mostbet.
Thanks for the reply.
But now I need a number from these countries? How am I supposed to do that from Austria?
Can't I just cash out? This is now extremely complicated.
Best regards
Dear MostBet Casino representative,
Thank you very much for getting in touch with us. Will the operators be able to link the player's phone number although he's from Austria - a country, that is not on the list you provided us with? If not, could you please specify what the player may do to be able to withdraw his winnings?
Hello, Dear Thommy1911 and Casino Guru!
Our team tries to find a customized solution for the client. Dear Thommy1911, an email from id@mostbet.com was sent to your contact email with a list of data that you need to provide in one reply email to link your phone number to your account. Please send all the data in the reply letter.
Best regards, Mostbet.
The email was actually sent 3 days ago.
Since my reply, nothing has happened (neither a telephone number has been entered nor is there any offer to simply pay out my credit).
Thank you, Thommy1911, for your reply.
Dear MostBet Casino representative, can you please look into the matter and let us know about the next steps necessary for resolving this issue?
Hello, Dear Thommy1911!
Thank you for waiting! Your phone number was linked to your game account.
Please make a withdrawal as soon as possible so that you can confirm your withdrawal request.
When you confirm the withdrawal request, the details are saved. And in the future if you will withdraw funds to the same details, you will not need the code.
Please write here about results of your withdrawal request.
Have a nice day!
Best regards, Mostbet.
Hello!
Everything worked, I paid out the money. Thank you!
@Guru-Team: Can be closed. Big, big thx for the help
Best regards
Dear Thommy1911,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
