MostBet Casino - Player's withdrawal requests have been rejected.

No puedo realizar El retiro de mis ganancias

Deposite 5300 pesos con mi tarjeta de credito

Y Al momento de sacar mi dinero no me deja me rechaza todos mis retiros , mande Correos me pidieron verificar la cuenta y que mandaran muchos documentos , Los cual mande todos con informacion que demuesra que soy dueño de dicha tarjeta pero ni asi me dejan realizar El retiro de Mis ganancias, me gustaria encontrar una solucion a Este problema

Dear MarioCortes, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

Have any of your identity documents been verified by the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Les he compartido hasta El dia de hoy :

selfi mia con mi identificacion official aun lado

FOTO por ambos lados de mi identification official y un FOTO de una licencia de conducir.

Estado de cuenta de la tarjeta con la cual realize mi primer deposito

FOTO de la tarjeta y una selfi de mi rostro con Ella.

Comprobande de domicilio , Les envie un recibo de agua y un recibo predial , Los 2 legitimos , donde aparece mi nombre y dirreccion.

Comprobante de ingresos , recibo de nomina por que querian saber de donde venian mis recursos.

El dia 15 de noviembre Evie Los primero y termine El 16 de noviembre , tener en cuenta que no me Los pidieron todos Al mismo tiempo me enviaron un correo me pedian algo , lo checaban y luego me pedian mas cossas.

Gracias Veronica 🙂

Hola buen dia me acaban de bloquear mi cuenta con 900 mil pesos de ganancia , no se me hace justo , ea un fraude esto

Thank you for your replies. Have you received any emails from the casino after your account was blocked? If so, please forward it to me at veronika.l@casino.guru. Alternatively, you may post screenshots here.

Hola te comparto capturas del Ultimo chat y de la gancias que tenia.

Hola te comparto capturas del Ultimo chat y de la gancias que tenia.

Thank you for keeping me updated. Could you please specify what types of games you played? Were they slots, live casino games, or did you make bets on sports?

Did you accumulate your winnings with or without a bonus?

Dear MarioCortes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.