The player from Portugal is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.
MostBet Casino - Player’s struggling to withdraw his winnings.
Amount: €690
MostBet Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
Good Morning,
I made a deposit through mbway to play at Mostbet casino. I learned about this casino from a public figure.
I got a jackpot of €690. I'm tired of trying to raise the same but requests are always refused. I've tried every way.
The casino says that the payment method is the same as the deposit method and it is not true.
Do you think you can help me? This money was still handy for Christmas 😔
Thanks !
Automatic translation:
Public
Public
2 years ago
Dear Halmeida6,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Good Morning,
I tried to do the withdrawal in installments and it seems to be working. Apparently one has already been made but I still don't have it available in my bank account. I'll wait for the payment information to come in. However, I carried out the same withdrawal method (SEPA) for another parcel.
Regarding the payment method, the bookmaker must correct the information provided, as it informs the customer that he can withdraw the prize using the same payment method.
Thanks in advance for your support.
They are being excellent and very helpful.
Thanks !
Helder A******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Translation
Good Morning,
After managing to withdraw part of the money I won, the bookmaker won't let me withdraw the rest. They say it's for security reasons and encourage me to continue betting. I have no interest in continuing to bet until I can understand what is going on or why they don't want to pay me. Of all the bookmakers I play at, this has never happened to me. The account was already verified, I received codes over the phone, I filled out everything I had to fill out. I need a solution. I don't want to bet until they pay me.
The saddest thing about all of this is having entered this bookmaker through an advertisement for a public figure who is my friend. In which she in the video says that payments are fast (I'm 5 days trying to withdraw my prize).
Thanks!
Helder A******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Thank you very much, Halmeida6, for the update. Could you please specify how much were the received winnings and how much is still remaining in your casino account?
