MostBet Casino - Player's deposit isn't credited to her account.

Hi.. On 14 October 2023 at 9:39PM I deposit 14000 PKR to my Mostbet account (account id: 119746105) But after I have paid them amount through my Easypaisa account, my money was not credited to my account.. Two days have past but still my deposit is not updated.. I have contacted their technical support and send them Payment screenshots but still they are not crediting my deposit amount.. I'm attaching my account and transection screenshots

Dear khansehar1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Yes I contacted Easypaisa Account helpline and they said your payment was already done.. I also check my transaction history

Hello, Dear khansehar1990 and Casino Guru!

Dear khansehar1990, thank you for reporting this situation. We have verified the information and received a response from the finance department. The thing is that the screenshots you provided do not show the recipient's wallet number. The check provided shows only the name, based on which it is not possible to identify the payment. The screenshot of the statement does not contain the necessary information either. Usually on the checks of this method there is a line "sent to", where the number of the recipient's wallet is indicated. Please provide a correct and complete check so that we can perform additional verification. You can submit the check here or email support@mostbet.com. 

Best regards, Mostbet.

I have completed payment of 14000 PKR through Easypaisa Auto method.. It was done on app which I already send you screenshot.. Transection I'd 24255395593..

I already told you I have send you money through your Easypaisa Auto method.. It was done through application notification which I send you both screenshots.. And by the way my recent payments are also done through same but this time you people have eaten my money..

Hello, Dear khansehar1990!

Thank you for the data provided. We are always looking to improve our clients experience and resolve any issues. We checked the information and would like to inform you that the deposit amount was successfully credited to your gaming account on 18.10.2023. Please confirm that the issue has been resolved.

Best regards, Mostbet.

Yes it's resolved.. My deposit amount is credited.. Thanks Casino Guru

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, khansehar1990, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru