The player from India reports that a total deposit of 90,000, made in two transactions, has not been credited to his account. He claims the casino stated the deposits were already used by someone else, despite not sharing his information with anyone except an agent.
MostBet Casino - Player’s deposit is uncredited.
Amount: 90,000 INR
MostBet Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for player to reply
5d 6h 29m 4s
Case summary
2 days ago
Public
Public
1 week ago
I have sent 90,000 dividing 60,000 once and 30,000. Which are never credited.
after long conversation and numerous times of requesting they simply told, this deposit is already used by someone, which i didn’t shared with anyone except with mostbet agent.
i have clear evidence for it.
Public
Public
1 week ago
Dear kiran1040,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful deposits before?
- Did you make these deposits via the cashier section in your casino account?
- Could you please clarify who this Mostbet agent is, how you met, and on which platform (live chat/email support, WhatsApp, Facebook, etc.) you communicate with them?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 week ago
- Yes i made lot of deposits
- no
- i made through WhatsApp upi payment and you can check attached screenshots for amount paid to them and i had conversation with on Telegram platform.
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Public
2 days ago
Thank you for your reply, kiran1040. Which payment method did you deposit with in the past? Did this agent assist you with all your previous deposits?
Could you please forward me all the relevant communication between you and the agent? My email address is kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
kiran1040 has 5d 6h 29m 4s to reply
Kristina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
