MostBet Casino - Player's deposit has been delayed.

I registered at this betting site.

I deposited 500 UAH, the money was successfully deducted from my bank card, the payment system successfully processed it, and the transfer was carried out as a P2P transaction. The intermediary payment system between me and the casino also handled the payment successfully, and I even have a screenshot to prove it.

So, when I saw that the funds weren't credited to my balance, I contacted the support chat about the issue. I provided them with the payment receipt + showed a screenshot showing that the system processed the transaction successfully. However, the operator told me to wait until they investigate. Later that same day, I contacted the chat again to check when the problem would be resolved. I was then asked to provide the following: account ID, time of payment, bank statement, the receipt, the card number used for the transfer + the payment amount, etc.

I provided all of this, although I didn't quite understand why they needed it when the receipt already had the payment ID, amount, and time.

More than 30 hours had passed, and the funds still hadn't been credited to my account. I contacted the chat again for details, and they told me I had provided an incorrect receipt 🤯🤦❌ even though I had submitted everything correctly before!!!

I sent the receipt with the payment again, and they replied, "wait."

Today, on 27.09.24, I contacted the chat again, and they told me to wait again, saying they couldn't help me! It's been 48 hours since the transfer, but they haven't given me any timeframe and said it could take anywhere from two days to 20 days!!!!!!!!! 🤦🤦🤦🤦🤦

I'm starting to suspect that I am dealing with SCAMMERS!

Please, help me resolve this issue!

I don't quite understand why:

1) There isn't a maximum timeframe for resolving the issue.

2) I have a receipt for the successful payment.

3) There is a screenshot showing that the payment system on their site has also successfully processed the transaction.

Dear andreiorlov725,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. Recovering a lost transaction is a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear andreiorlov725,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.