The player from Portugal had had difficulties with the Mostbet betting house regarding the crediting of a first deposit bonus and 120 free spins. Despite having contacted support several times and having submitted all the requested information, the issue had persisted, which the player had suspected to be a technical problem. The casino had confirmed that due to technical reasons, the player had not initially received the bonus. As compensation, the casino had credited the player with a 125% bonus of the deposit and 250 free spins. However, the complaint had to be rejected due to lack of confirmation from the player on the resolution.
MostBet Casino - Player's bonuses not credited to account.
Amount: €56
MostBet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Translation
Good evening, I registered at the betting house Mostbet after seeing it mentioned here on the Casino Guru site. I registered, selected the first deposit bonus of 125% and 120 free spins. Since November 28, I've been waiting for these bonuses to be credited to my account, but as of today, nothing has been resolved. I have contacted support several times and apart from not getting a response, they always tell me to wait between 24 and 72 hours. Well, this period has long since passed and I've sent the deposit receipt and the requested information seven times during this period. The support has been incredibly unhelpful and unclear. They mentioned a technical problem, but never in any case, at all the betting houses I have registered at, have I been so poorly served and helped to solve a problem as with my experience with Mostbet. I regularly bet and have not reloaded my account after this deposit, because the company does not inspire trust in its services. I am asking for help in solving this matter, as it has been very difficult for me to solve the problem on my own.
Thank you.
Best regards.
Automatic translation:
Public
Public
12 months ago
Dear TOPG2001,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
11 months ago
Hello, Dear TOPG2001 and Tomas!
Dear TOPG2001, thank you for telling us about the problem. We always strive to improve our users' experience and help you. Your request has been answered by the technical department:
"The user made a deposit on 2023-11-29 at 02:27:49 (UTC+3) in the amount of 25 EUR, but due to technical reasons did not receive the bonus under the "Bonus for the first deposit" promotion. As a compensation we credited the user on 2023-12-08 at 19:20:41 (UTC+3) with a CASINO bonus of 125% of the deposit in the amount of 31.25 EUR and on 2023-12-08 at 19:05:49 (UTC+3) we credited 250 freespins of 50 each in the game 3 Coins Egypt according to the terms of the promotion."
Please confirm that the issue has been resolved.
Best regards, Mostbet.
