Dear bartman123,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve had with MostBet, especially regarding the verification process and your account closure. I understand how concerning this must be, particularly with the funds involved.
To help us better understand and assist with your case, could you please provide some additional details?
- Could you confirm the exact dates when the Skype calls were scheduled, and any reason MostBet provided for not following through with them?
- Did MostBet give any specific reason for closing your account and seizing the funds, either in writing or verbally?
- Have you received any emails or messages from MostBet explaining the outcome of the verification process?
If you have any relevant communications with MostBet, such as emails or messages confirming the scheduled verification calls, explanations regarding the account closure, or any other related correspondence, please feel free to forward them to petronela.k@casino.guru. Your cooperation is essential for us to proceed with this case and advocate effectively on your behalf.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Dear bartman123,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve had with MostBet, especially regarding the verification process and your account closure. I understand how concerning this must be, particularly with the funds involved.
To help us better understand and assist with your case, could you please provide some additional details?
- Could you confirm the exact dates when the Skype calls were scheduled, and any reason MostBet provided for not following through with them?
- Did MostBet give any specific reason for closing your account and seizing the funds, either in writing or verbally?
- Have you received any emails or messages from MostBet explaining the outcome of the verification process?
If you have any relevant communications with MostBet, such as emails or messages confirming the scheduled verification calls, explanations regarding the account closure, or any other related correspondence, please feel free to forward them to petronela.k@casino.guru. Your cooperation is essential for us to proceed with this case and advocate effectively on your behalf.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela