HomeComplaintsMostBet Casino - Player's account has been closed and winnings confiscated.

MostBet Casino - Player's account has been closed and winnings confiscated.

Amount: €4,000

MostBet Casino
Safety Index:Very high
Submitted: 07 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 21h 20m 59s

Case summary

2 hours ago

The player from Poland reports that MostBet closed his account and confiscated 4,000 euros during the verification process, which included failed Skype calls. The casino has stopped responding to his inquiries and blocked his IP from accessing the site.

Public
Public
6 hours ago

Mostbet scammed me for 4000 euros.


I was in the process of verification and waited 3 or 4 times for skype call they always fail to make. Then, in an outrageous move Mostbet just closed my account and took all my funds. They stopped responding to my communication and even blocked my ip from access to the site.

Public
Public
4 hours ago

Dear bartman123,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve had with MostBet, especially regarding the verification process and your account closure. I understand how concerning this must be, particularly with the funds involved.

To help us better understand and assist with your case, could you please provide some additional details?

  • Could you confirm the exact dates when the Skype calls were scheduled, and any reason MostBet provided for not following through with them?
  • Did MostBet give any specific reason for closing your account and seizing the funds, either in writing or verbally?
  • Have you received any emails or messages from MostBet explaining the outcome of the verification process?

If you have any relevant communications with MostBet, such as emails or messages confirming the scheduled verification calls, explanations regarding the account closure, or any other related correspondence, please feel free to forward them to petronela.k@casino.guru. Your cooperation is essential for us to proceed with this case and advocate effectively on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela



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2 hours ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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