Dear Casino Guru,
I am writing to express my profound dissatisfaction with my experience at Mostbet, which surprisingly holds a high rating. My ordeal began with an inability to bind my Chinese mobile number to my account, a requirement for withdrawing funds. I sought assistance from your online customer service, only to be told they couldn't resolve the issue and was advised to contact your support department via email.
Following their advice, I sent an email and received a delayed response that lacked professionalism, not what I would expect from a reputable casino. They requested my Telegram number for further communication. Subsequently, I received a password change verification code, claiming it was necessary to bind my mobile number. Initially skeptical about the authenticity of this request, I later confirmed it was official.
However, after sending the verification code, I was told it had expired and that another customer service representative would contact me. To this date, I have not received any further communication. Moreover, I am now unable to log into my account through any means, be it mobile or web, leading me to suspect I have encountered a fraudulent casino operation.
I am requesting your intervention to obtain a response from the casino. Enclosed are the email and Telegram correspondences between the casino and myself, along with details of my current login issues. My account ID is 133******.
Sincerely,
Jiachen
Dear Casino Guru,
I am writing to express my profound dissatisfaction with my experience at Mostbet, which surprisingly holds a high rating. My ordeal began with an inability to bind my Chinese mobile number to my account, a requirement for withdrawing funds. I sought assistance from your online customer service, only to be told they couldn't resolve the issue and was advised to contact your support department via email.
Following their advice, I sent an email and received a delayed response that lacked professionalism, not what I would expect from a reputable casino. They requested my Telegram number for further communication. Subsequently, I received a password change verification code, claiming it was necessary to bind my mobile number. Initially skeptical about the authenticity of this request, I later confirmed it was official.
However, after sending the verification code, I was told it had expired and that another customer service representative would contact me. To this date, I have not received any further communication. Moreover, I am now unable to log into my account through any means, be it mobile or web, leading me to suspect I have encountered a fraudulent casino operation.
I am requesting your intervention to obtain a response from the casino. Enclosed are the email and Telegram correspondences between the casino and myself, along with details of my current login issues. My account ID is 133******.
Sincerely,
Jiachen
Edited by a Casino Guru admin