MoreSpin Casino - Player is questioning the fairness of games in the casino.

Hallo. Ich Habe heute bei more spins casino gespielt, und mir ist aufgefallen das die slots manipuliert sind.

Ich habe Gates of Olympus und Starlight gespielt und bei den beiden Spielen ist es nicht möglich, im.basegame einen multi zu bekommen wenn 1 oder mehrere scatter drin sind, und dies ist bei beiden Spielen mehrmals vorgekommen, somit bin ich zu dem Entschluss gekommen das diese beidem Spiele aufjedenfall manipuliert sein müssen!

Dear kevinjd92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward any supporting evidence along with any communication between you and the casino regarding the issue to tomas@casino.guru? Could you please explain what the disputed amount (300€) represents?

Meanwhile, please check our article explaining "How slot machines are programmed" and let me know if any of the factors explained there might explain the issues you are dealing with.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Thanks for your email.

Unfortunately, we cannot conclude the games are rigged from the submitted screenshots. Have you contacted the game provider of the games? Did the game provider offer any explanation to you? Please let me know.

Hello kevinjd92,

Thank you for submitting your complaint.

We are sorry that you have doubts about our games. All our games are supplied by the world's largest providers Softswiss, Softmaya and Softgaming.

Casinos are not authorized to make changes to games such as RTP. Since game providers have a reputation to protect, they do not leave such changes to the discretion of the casinos.

It's important to remember that the outcomes of slot games are determined by a random number generator (RNG), which ensures that each spin is completely random and independent of previous spins. The presence of scatters in the base game does not affect the probability of getting a multiplier, as each spin is determined by the RNG.

If you have any specific concerns or issues with the games, please feel free to provide more details so we can investigate further. We take all complaints seriously and strive to ensure that our players have a fair and enjoyable gaming experience.

Kind regards,

Morespin Casino

Dear kevinjd92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo. Ich habe Pragmatic play eine Email geschrieben, die Prüfung jetzt die Screenshots, nach mehreren Überprüfungen und Recherchen gab es in noch keinen Fällen einen multi im basegame sobald ein scatter Vorhanden ist.

Thanks for the update, kevinjd92.

After some testing, we were unable to replicate the situation using the demo version https://casino.guru/gates-of-olympus-slot-play-free

Please let me know what the game provider replied.

Looking forward to hearing from you.

Hallo. Leider habe ich keine Rückmeldung vom spiele Anbieter erhalten. Jeder Spieler kann es aber bestätigen, daß es keine Multiplikatoren im basegame gibt, wenn ein scatter mit drin ist.

Das ist ja nicht nur einmal vorgekommen bei morespins, sondern öfters.

Dear kevinjd92,

Without a positive reply from the game provider, the casino won't act on the issue.

Without evidence from the game provider, there is nothing we can currently help you with. We don't think your complaint is unjustified, but the evidence is not yet sufficient.

For this reason, the complaint will now be closed.

Kindly request the complaint to be reopened when you'll receive acknowledgment of the issue from the game provider, and then we'll try to help. Alternatively contact me on my email at tomas@casino.guru

Thanks for your understanding.

Please do not hesitate to contact us if you run into issues with any online other casino in the future.