The player from Australia encounters issues with a $40 deposit at Moonwins, which has been deducted three times. Moreover, he was informed by customer support that he must reach a balance of over $300 to withdraw and feels unsatisfied with the offered compensation of 25 free spins.
MoonWin.com Casino - Player faces deposit issues and account balance requirements.
Amount: A$80
MoonWin.com Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 12h 55m 11s
Case summary
11 hours ago
Public
Public
16 hours ago
Last night I made a deposit of $40 to moonwins on line pokies anyway the money came out of my account but didn't show up on there screen so I contacted live support and they told Mr they had a technical problem anyway 5 hrs later it was finally showing then 2 seconds later another $40 was up on screen then about hr later another $40 so they had taken my dep of $40 3 times I asked for my $80 as I did dep the 1st $40 they said no I had to get my balance over $300 to withdraw and no bonus either and today again I thought I'll make contact and got offered 25 free spins at 10c a spin for compensation
Public
Public
15 hours ago
Dear geoffcohen31,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please send me a screenshot of your transaction history showing that the three deposits were successfully credited to your casino account?
Also, did you play using all three deposits, or did you only play with one deposit of $40?
When you encountered the initial technical issue with your deposit, did you attempt to make the payment more than once?
What is the current balance in your casino account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
