MoonWin.com Casino - Player faces deposit issues and account balance requirements.

Last night I made a deposit of $40 to moonwins on line pokies anyway the money came out of my account but didn't show up on there screen so I contacted live support and they told Mr they had a technical problem anyway 5 hrs later it was finally showing then 2 seconds later another $40 was up on screen then about hr later another $40 so they had taken my dep of $40 3 times I asked for my $80 as I did dep the 1st $40 they said no I had to get my balance over $300 to withdraw and no bonus either and today again I thought I'll make contact and got offered 25 free spins at 10c a spin for compensation 

Dear geoffcohen31,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a screenshot of your transaction history showing that the three deposits were successfully credited to your casino account?

Also, did you play using all three deposits, or did you only play with one deposit of $40?

When you encountered the initial technical issue with your deposit, did you attempt to make the payment more than once?

What is the current balance in your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes was told I can not withdraw my money to make a withdrawal funds need to be over 300 so I was hoping I'd maybe get to 300 but didn't even get it to 200 and yes I do have a screen shot

Sorry I tried dep once and then got in contact with them all I was asking for was my 80 back and they kept mentioning I am a VIP member so I said if you can't give me a decent compensation in a bonus form they offered 25 free spins @ 10,c

Just to ensure I fully understand the situation: When you encountered technical issues with your first deposit, did you then make two additional deposits of the same amount? Were all three payments deducted from your bank account and credited to your casino account?

Additionally, did you proceed to play using all three deposits, and unfortunately, lose the entire balance during your gameplay?

Yes they made another 2 after the additional 1 that I approve they then told me refund couldn't be done and play they money get it up to 300 as that's the minimum they allow to withdraw so answer to your question is yes 1 dep I agree the following 2 I don't and I did try get refund and they wouldn't do it was told to get it up to 300 so I could withdraw and for this they offered me 25 free spins at 5cent a spin

Please forward me all communication between you and the casino’s customer support regarding your additional deposits to veronika.l@casino.guru.

I'm sorry to say that if you were fully aware of making additional deposits, authorized the payments, had the deposits credited to your casino account, and subsequently lost them during regular gameplay, there is nothing we can do to assist you in obtaining a refund.

Thank you in advance for your understanding.

Dear geoffcohen31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.