Dear depay668,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if your other identity documents were approved, except for your selfie with your passport?
Could you kindly specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?
Has the casino specified when the verification call will take place exactly?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear depay668,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if your other identity documents were approved, except for your selfie with your passport?
Could you kindly specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?
Has the casino specified when the verification call will take place exactly?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika