Mirax Casino - Player's account repeatedly locked due to charge back claims.

Well I been playing and they lock me out saying charge back I’ve been buying btc from PayPal and they send after they money I have pay pal debit so I’ve spent about 15000 here lost here there no big pasty of gambling but I warm up machine it’s hitting on fire betting .1-.3 mbtc get up to 38-45 mbtc each time they lock me out reset my account and take out 10 mbtc each time say charge back blockchain says once confirmed no charge back can happen they have charged back 7 times I sent them my statement and there was no charge backs and I adk them hoe am I supposed to know if I buy put the address in dend go to site money credit as and play but. Every time after that reset down to zero 3 pmay backs machine onfire to cold they said we gave you a bonus of amount that was took play through 50 times I deposit no bonus everytime they icing machin Ed stealing money can’t even tell me how it’s generated told me I have to trust them I got sll emailef saved 7 times snd I’m supposed to nknow how’s fix charge back forbidden caseclosef

Dear shawnarv37,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that you were accused of placing several chargebacks?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

There has they recieved money and are still lying it’s in there wallet on

block chain been there they say all disputes can go to arbitration they said no case s closed all 7 made it to there wallet I’ve spent .5 14500

look on block chain time and amounts there saying they sent

back never was charge back block chain says impossible and pay pal won’t take back once confirm I want all my funds back 7 tmes interrupting

my play



Any more info you need I will ptovide it’s in there wallet and they case closed it’s not there. Have to trust them the a casino accredited I m not going to lie I’ve calling them every name in book and they ask me so I want bonus they think I stupid there idiots they need me I don’t them they stole from me made up charge back look told me block chain wrong you should see all the messages 100s of lies run around I want all funds they reset machine everutim I was up it’s bull crap

These deposit all no bonus deposits please they are theifs

go to there wallet all the ones they say are charge back they recieved they are icing machine I want all my money back 14500 .5 btc

everytime start winning they come in take what they want reset account block chain and pay pal

said they confirmed it and it’s in there wallet on blockchain they told me I have to trust them case closed I told them per rules I want arbitration hearing denied says case closed they said deposit more we get good bonus for me they liars I have said real bad things to them they gave run around this happens sometimes

justvgets lost it’s in the look at amounts you need anything else let me know

They said it made it but they sent it back lies

see last 2 chargeback came next day and con firmed 8 times read what blockchain says they did this 7 times resetting my account everytime

there the emails I

Would you kindly send higher quality and resolution screenshots to petronela.k@casino.guru? The current attachments appear blurry. Additionally, could you please provide your statement containing all transactions starting from the disputed day up until today?

So here we are now they accused me of charge back on btc said it went back to my wallet 7 times they stopped my play when I was winning and took the money they confirmed the btc it’s impossible to call back once confirmed I see spent in the wallet they say it ain’t there people I have to trust them they recieved every transaction everytime now I will send you sheet then there wallet show all my deposit so they kept my deposit plus came in and interrupted my winning everytime reset account I told the I want arbitration they refuse said the showed me they are thief’s I want .3btc back of the.5 btc I spent for interference and taking my money they know I caught them I want all back if I go to arbitration they are thief’s

Check it for your selfs add it up look what they printed up saying chat the back they are lying I got 1000 messages they are liars I need help

Look for your self add it up it was sent 17 they recived 18 the last same for other ones I need your help

Thank you, shawnarv37, for your replies. I do apologize for asking the obvious, but is this your cashier history?

Do I understand correctly that you deposited smaller amounts several times per day?

Yes and they wrote charge back on 7 go to the wallet on blockchain .,explorer,block hair,any of them says they all made it now I asked them show me statement and I’ll drop it they said I have to trust them they provided me enough so I asked for arbitration they denied case closed no case ain’t closed they went in middle of me winning and stole deposit they recieved made up chargeback it impossible to chargeback once confirmed I sent info look on blockchain there theives iwant .4btc back as they I trusted me 7 o Cassio s and took money each times reset account everything so the money I spent warming up machine gone ice cold everytime after they went in

Yes those are all btc transaction no bonus deposit

You can see we’re they wrote chargeback that’s there evidence

Yes that’s the log compair it to the wallet on block chain ,blockchair explorer all say funds in wallet they recievid 8 times they stopped my play and took money reset my account mavhines cold after they went in I want all my funds back ,5 btc because of the interruption and theft I told them provide me statement that says 7 chargeback ain’t in wallet if they didn’t make it why is it on balance spent they said I have to trust them I here a accredited casino no there thiefs I’ve tried settling with arbitrary ion per casino rules they said I don’t get that case closed that’s the proof the gave me what your looking at

Please they just lying I don’t know what else to do they go to casino rivulets when it suits them then they said blockchain wouldn’t lie then I showed them statement of there wallet oh we didn’t get it case closed

I also ask it state on blockchainonce they confirm one time it’s there’s no one can charge back recall not even sender ,reciever,or blockchain it’s like cash now they confirmed everyone of those transaction at what point is it not my responsibility what happens or happened to transaction after they confirm they got those also called charge backs as I showed you they sit and lie be cause they interrupted my play 7 different times taking more money out knowing after the first time they got there money it was when I was winning and I feel they were icing machine because each time resetting my account I want arbitration done and I’ll settle with what them you feel is fair I’m asking for full refund my time was nothing but frustrating and I’ve given them multiple time to end this with some integrity they are incompetent or thieves or some one is embezzling but they need to answer for this not trust me so that ls what I hope I get a 3rd party not affiliated with me or them look at this case and decide what’s fair knowing all the facts

Yes all were no bonus’s deposits I was warning up machine once I start hitting they come in and reset and take funds from charge back but it’s impossible to charge back btc look it up once they confirm it’s there’s like cash so at what point do they take responsibility for the btc because it shows in there wallet but they lie say it never got there but they confirmed it they can’t provide statement showing it not being in there I just have to take there word this is frustrating and I feel it was intentionally done and they really need to be looked at more carefully they said deposit more we will give you a big bonus get u tooken care of like I am a idiot I would never send them a penny until they apologize and show some integrity because if that the case how can I ever send btc when they can say it never got here dtop my play take coin and go 7 times I’ve. Never had 7 times come on all show in wallet blockchain blockchair explorer all show in there wallet but they say trust us

Hey I’m fair I’ll be happy and live with what decidrd it says all dispute are settled arbitration can’t sue them they said no thanks let me know if yoo o u need anything else we

Thank you very much, shawnarv37, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi shawnarv37,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Mirax Casino to the conversation to participate in the resolution of this complaint.

They ain’t trying to hear or listen or show me statements now you see blockchain says they have it have there provider show me different statements not something they type up saying case closed I don’t have time for the bs it been going on long time I’m fine with them joingi but not to hear lies I want facts not oh you have to believe me because we are accredited the money don’t disappear 7 different times I’ve never had issues like this then they think it was ok to interrupt my play 7 different times and steal money the already recieved I don’t want no statements without something beside there casino printed up bs blockchain chair explorer show me wallet srtatement. They can’t and won’t or give me my funds back or sho you the evidence and let you decide what is a fair number I should get back because this had been the worst experience ever snd I can live with third party decision on this matter someone who ain’t involved with that crooked casino

I was venting I’m ok woth whatever u decide but don’t let them come on here say things they can’t provide evidence backing up so if they say they didn’t recieve it show us Walker statement showing this not there word but ultimately I’m ok with what ever you think is good idea to resolve this oi can liven with that it’s up to you if you think good idea fine but also maybe everything should be seen by public on this site so they know and we can hear see different views I’m ok maybe they becarefull and listen what’s being said it would be good for all of us at gurus and it good for Mirax to do right thing and people might actually give them buisness up to you I have nothing to hide but u decide what route will be best for us to come to closure on this and what lesson can be learned from this for everyone who uses these sites snd get no where and feel cheated and upset that there is hope it can be settled fairly we know we can win or lose it’s gambling but when your play is interrupted 7 different times when winning that don’t sit right you know ok I’ll wait for what you decide I know it will be in best interst for the people because if it wasn’t for you they case closed that’s what they said nothing else to discuss trust us we don’t lie

Hi shawnarv37,

Can you please send me the most recent statements from the casino?

Dear shawnarv37,

We appreciate you taking the time to share your concerns regarding your experience, and sincerely apologize for any inconvenience you've encountered.

First and foremost, our team understands the frustration you are facing regarding the so-called chargeback issue. Please be assured that we take such matters very seriously and strive to resolve them promptly and fairly. The transactions you refer to are marked as unsuccessful on the network and as double spend on the merchant's side. Double spending is the risk of a cryptocurrency being used twice or more. Transaction information within a blockchain can be altered if specific conditions are met. The conditions allow modified blocks to enter the blockchain. If such things happens, the funds are not even subtracted from the player's account. Therefore, we want to assure you that we have not appropriated your funds in any way, and this is just a feature of the blockchain.

Take our apologies if you have found difficult communicating with customer service. One of the main goals of our casino is to always provide our customers with fast and quality information. We will do our utmost to ensure that there are no misunderstandings and that the support handles all enquiries efficiently. Our team will take your feedback into account and work to improve communication to provide clear and helpful information.

Regarding the bonuses, it appears there may have been some confusion regarding bonuses and playthrough requirements. We ensure that any bonuses are applied correctly and transparently. Our team also gave you cash bonuses as compensation without deposit activity to show our sincere loyalty. We understand your concerns, which is why we have taken these measures and made an exception to offer these bonuses. Our team hopes that they made your gameplay a little more interesting and cheered you up.

If you require any further assistance or have any other questions, please do not hesitate to reach out to our support team at support@miraxcasino.com for any additional information.

Best regards,

Mirax Casino Team

I made all deposit bonus free you take money as nd give me bonus money with restrictions that I was going to recieve anyway you interrupted my play and u are crazy if you think I would deposit more money when your stealing I want my funds back that u stole its in your wallet if it ain’t show me statement from blockchain blockchair pans explorer you are thief’s and you know it you made up charge back no such thing once you confirm I can’t call back anything 7 times you did this stop me in middle of winning took more coin out reset account and machine and refused to admitt wtong doing now and refused arbitration do I need to post all 10000s of us going back and forth u saying you have to trust us I want third party to look at all evidence and what they decide I can live with I don’t believe a word u slime thief’s you stole sit and lie here let me take no bonus deposit money give u bonus amount play through 80 x gtf out of here 7 time I spent 15 k and this is what you do I offered you many outs you thiefs

You are full of lies you stated you did not recieve

the funds I’ll post every comunication with them they owe me when they stop my game stole my money they gave me bonus that they owed for no deposit bonus if you lose they are liars I want this point them to show statememt showing they never recieved the funds it showing it not being in there then ig they can’t do that explain why they stopped my play took my money and reset account or give me back .4btc value at the time they think it’s ok to do what they did there liars and thief’s and I’ll show them very email never says you given bonus days we never recieved your money so they admitted they got it but give me it in bonus play through I want arbitration on this I can’t deal with these liars and thief’s

The money don’t disappear at what point are you responsible for them there I. Your wallet spent you recieved them next day you know it all 7 times u did you stop my play after the second time you knew you were getting them so kept doing it thiefs everytime I started winning you jumped in I want my money back for this scam your running deposit more money when your doing this you are to funny do u here your self acting like this shit is normal

Bottom line we ain’t getting no where I never needed bonus playthrough 80x I wanted to play without interruption and I stealing my cash out now winning that had no playthrough 7 times u did this and you stole deposit in top of it and you I’ve the machine by reseting everything I don’t want to here about what bonus they were owed 15 k I deposited all no bonus deposits don’t sit and lie I show emails what offers o was getting you didn’t give anything that wasn’t owed

i want gurus to decide what fair outcome is y the public for all I care not your crooked casino I not taking your word for anything u never showed any integrity I’ve shown you many statements showing u never apologized FCC or interrupting play told me I can’t have arbitration case closed we don’t have money it’s in your wallet h are all idiots incompetent thief’s is what you are and liars so if you have nothing to hide put it all out let them decide them what they decide is final I’m ok with that even if they find in your favor I’m ok but we ain’t agreeing I want .4 btc back for 7 tranaction you stole and 7 interruptions to did during my play and stole money and iced machine no more back and forth with your lies I’m done let’s let arbitration happen not your kangaroo court you have all rules apply when benifit u

They tell me click this link and u will see I do this what I get it shows they recieved all the funds and they sit and lie because they know they fucked up they new after the z2 st time when they got money late but they kept interrupting my play and stealing my money they can’t admitt it because it was intentional you see the last to so called charge back are in there balance thief’s sit and lie that’s why we need third party to decide what’s fair I want all my fund s sent since second charge back because they knew they were receiving money but kept stopping my play resetting accounts and games I think that is fair you can’t take no bonus play money give equal bonus money with restrictions and say we gave him same amount we took in bonus money the money you took I could cash out immediately no restrictions and you kept deposit also I’ve never seen such problems sending coin at what point are you Mirax responsible for the transaction I say once you confirm 1 time it’s yours it’s like cash u know you received it it’s in your wallet it left mine and ain’t seen it since money don’t disappear you want to sit and lie u know I caught u with your hand in cookie jar stealing now you say u want to resolve but you don’t everytime I ask you say case closed ok here is your chance show me from your provider your balance and transaction of this address here is the link u sent shows money in there your liars show that not being i there and balances different il drop this if you can’t provide such statement give me my money back I won’t say another word and apologize you provide statement if you can’t send my money back everything after 2 nd fake chargeback and then water under bridge I want value of coin at time if not let’s let third party decide I’m ok with that not your crooked casino and lies you say can’t believe a word that u say I seen my own eyes the deception

And further more it shows you recieved it on 18 I sent on 17 th you recieved it next day network was busy the money don’t disappear and we can’t believe what you say as we see I did lots of transactions why is it everytime I started to win u stop my play for these phony charge back ghere no such thing as charge back on bit coin I use that term so you can say casino rules no chargeback allowed we’re is your integrity you know I gave you many outs to end this for little it you double down though I was going away you coul have waited till next deposit why stop me in middle of gameplay when I was winning to take money reset account and game you Ice machine7 different times you did this stealing from me and I think this is ok good fair game play when o did nothing but try to be understandable you said it was because of 10 different reasons but I know that not to be true proved you wrong each step of the way then it’s something else you see gone you alll say we shown you all documents needed case closed how is that when all we need to see is your statement for that wallet say different then what I got it’s not hard show it’s different them mine and I’ll be done but if it shows all those transactions in there wich you and I know it will that’s why you haven’t showed it then what I want my fu da back no more deal you had your chance to apologize accept responsibility heck I would have spent money right back most likely people make mistakes cowards don’t own up to them and thief’s lie about them wich one are you I’m thinking thief’s because that is all you shown since day 1

I really want guru to decide what is fair mirax if your willing they are third party show some integrity this would be good for you and people are watching no one wants to play at a crooked casino 7 times you had issue s but offer 0repeat 0 solutions g for it to stop or resolve it from happing again but say deposit more wr get bonus I play no bonus deposit I don’t want playthrough or cash out restrictions I get play bavk on losses use that to warm up my machine trst out games I like I k ow we are not going to come to terms u think u did nothing wrong or at least won’t own up to it I say you did money is I. Wallet on all the site next day ad u took it twice from me that’s theft but we now u day you want to resolve this is your chance guru can be the arbitration party my permission and I state if you provide statement from your provider case closed if it shows ms money not in your wallet for all 7 transactions because if you never recieved it it wouldn’t be in the balance it will shown sent higher then recieved and recieved balance should match total sent should be 7 transactions higher show that to guru if they say they seen it I would believe it case closed I don’t care about the interruptions il end it there but if you can’t provide that then send me what I ask for see this is fair I’ll end it or you send it if what u say is true stand on it back up your words let them see it or send me my funds and show some integrity u might end up with do

e new players or might lose lot more for thievery

and Incase Mirax you want to say anther lie o got all emails and i will let the public see every last one I don’t care if they see I swore at u you were playing games and the whole time I have nothing to hide stop the lies let’s resolve this now with guru show them or pay me from 2 nd fake charge back I’ll give u one because after that u can’t say u didn’t know u were receiving money guru gots the list they can add it value of coin sent ant time of play s as nd I get value of coin at time of play so if coin wen yo or down won’t matter you got to send me value at the time this occurred if you don’t want to do that explain why the money is in your wallet and why u stop me each time I want up to 40 mbtc 42 mbtc 29mbtc to stop play reset account and games and when I went back in 3 winners to 3 play backs to 0 after u took 10 mbt. E we ich was more then I owed you if so called charge back was true wich it ain’t I’ve sent you my statements 0 monry came back and money shows in your wallet so we’re would money go 8 times it Just disappeared

Hi all,

Thank you for your replies.

Dear shawnarv37,

Please paste here transaction hashes (not a screenshot, the full hashes) of all the transactions that were supposed to be successful and the casino marked them as "chargebacks" or double spend so that I can review them.

Yes they are liars they won’t take ownership because they interrupted my play each time I was winning taking roughly 8-10mbtc each time tjen reseting my account so they got my deposit and took from my winnings it’s bs but I will be happy if they let you do arbitration I’ll take your decision it final I’m ok long as that crooked casino liars agree to terms

What there saying double charge is a lie they always said never recieved it and there making stuff up because they know no such r thing as charge back I’ll dgow you the 1000 email between us they say case closed case resolved I said one party can’t say that until both agree then it’s resolved

1c5bcc5d48e3db045c4bce42cab9c77da

9492c8a352044a893070cc64e2db223

2c0460699094ac09adf7cfc9a9088c7f7

53be6491a683578c684da875ab23d87

6f94e939c75e9fcba4d8bb2d5d2c57ee9

369962ca52bec07847026974a0a0ffc

6b004baabf0ef7abae8a34bd063fclaff

850482^300160663^f10621^6

6984cb6c2ad11£25bc65583362ea3е30

d2f5d2c113afb39ee3a7639224bdfca

e5f481f5fb519f6e882650dff97b48981

ba79ec70ec£166ff4919ce29d44е36е

4f92fa45d05e137757c06b797249ccdc

9a8cdd3469771785£6ca5108aeb0dal

Dear shawnarv37,

I've looked at the transaction hashes and couldn't find any of them on the blockchain. This suggests that these transactions weren't fully confirmed. If this is the case, I'm afraid, your complaint will be rejected.

That’s what I’m saying they recieved them it it there wallet recieved spent they said they never got it go to there wallet they’ recieved and confirmed all of them and said never got them yhetr in there address that so they get to sayv7 transactions they never recieved but are in there wallet marked recieved and they stop my play to take money out and reset machines everytime I was up winning that is fair. Really they recieve d the money there saying they didn’t look in there wallet you will find the transaction recieved and spent that day they stopped my play 7 times saying they never recieved the transactios but there in yhetr wslketb

I’ve been telling you this look in there wallet you will see them they had no right to stop muy play when they got the money everytime they say unconfirmed they lying I’ll show emails of them saying we never recieved funds

Now I can send 1000 more emails look at there address they received entry one of those transaction in there wdllartbbvonfirmief and spent they stopped my play and took money for 7 transactions they recieved all of them and took y money I was up and reset machine on lies

You can go to there account run the hash tags of others I sent you will see the same problem go yo the wallet I’ll give you 5 others I sent them they say they got see if they show up if they do I’ll believe you ok here you go if you can’t find them then what they got the money here il give you 10 more that they recived and see if you find them ok

Dear shawnarv37,

I'm aware that some casinos display your deposits as available balances even before the transaction is fully confirmed. However, the funds get canceled when the transaction fails. The funds that didn't get through should be back in your wallet.

Peter like I said I will accept what you find if those other transaction you can pull up right away I Will believe you but I see it in there wallet recieved spent

Peter they did something were you can’t find the wallet o. Explorer now they know there caught stealing

Pete it’s this easy show me statement from there provider and case closed it should show 7 less transactions there thief’s Peter I don’t know what they did but check the other transactions you can’t see them either

Hi, the main problem is that we can't prove that the transactions were successful. None of them can be found on the blockchain which means they didn't get through. It's impossible to prove that the deposits were made and confirmed without the transaction hashes. Regarding the screenshot you sent, I can't tell which of the transactions were sent from your wallet and if they were sent to the casino.

every transaction I got tranaction if of them confirming the transaction

You can’t find them any of them because the last 2-3 months but there in there avcount because it was confirm if it was nt you would se it in mempool

Like I said I’ll respect your decision hi know you will do what’s right if they can dhow in there balance it not there case closed if it was unconfirmed Peter it wouldn’t be in there wallet recieved it be in mempool not I. There total look it up so why is it in there walletsrked recieved every transaction I sent them they confirmed. And recieved all match in there wallet sent recieved total if 7 never made it there would be 7 short from sent sent and recieved

If you think what they did is fair then I’ll live with that Peter I’m a man of my word and I trust guru but bring eve me they recieved it I didn’t get it back and 7 chargeback that means they confirmed wich they did I’I got transaction numbers and I called back that what they said to me wich we know is impossible and then they said it’s in there account because it got there then was csllef back another lie it’s bs Just so happens every time I’m up there’s a charge back wich is against casino rules so they can stop play do what they want but no such thing as chargeback with crypto and I also argue at what point are they liable for transaction I didn’t ask fot money to be credited before they recieve it this should not be happing 7 times repeatedly so there’s no sage guard to prevent these fake charge back locking up acount reseting acount s all the money played warning machine up wiped out it’s bs

I got tons more it’s in there balance I resent them my statements money don’t disappear there a crooked casino

Whatever you think I’d fair Peter I’ll accept even though I kne they got that money 2 time may be 7 times then every time I’m up stopnmy play ice machine by resetting account taking. Money it’s bs but it’s life if you feel they did nothing Peter then I a

Peter that is the casino address for me everything isent id to that sddress

Peter what they don’t realize is it csnt go bsck to my wallet j once I buy it from pay pal they send it it leaves there system there is no coming back call and ask once they confirm they give me tranaction number now that is the wallet address that for casino I sent it the 17 the recieved both on 18 th it shows in there wallet now once confirmed but them I can’t blockchain can’t recall anything not even them if they didn’t receive 7 transaction it would be in mempool it don’t disappear they confirmed go to that wallet transactions sent received.5025 or that s all transactions I sent to them now I told them have there provider give them statement that shows them transactiond not in there case closed if they never recieved them it would be in mempool because pay pal has there own system they won’t take back ask pay pal they recieved them the next day each time because net work was busy and they confirmed them because they don’t credit you until 4-5 conformations they got caught now Peter what ever you feel you would want done in this situation I’m ok with they got caught with hand in cookie jar everytime I was up they lock account take money reset and I play go rite to 0 2 play backs they were icing machine and they use charge back as excuse casino rules but once confirmed there no such thing as chargeback and why is the money in there wallet marked recieved

If you look at link it it shows all unconfirmed btc none of mine it brings me to there wallet marked recieve now if they didn’t confirm it how did why did they credit my account because at first they said it made it snd cdd as lled it back. I got all email once I debunked that it changed

Now Peter this is all there bs watch u tell me we’re it went there liars and thief’s if you can do anything it be nice but look aghast they say it was there but got called back ytjats hey it shows like I’m a idiot

I

I send you whatever you need I want these thief’s to burn in hell they can’t admit Peter because then why stop my play reset account everytime ice the machine they know they f***** up u see they were there only hey can see that it’s not there they said it there soft ware they need to up date or the transaction got archived I told them what blockchain said because it don’t disappear it in there wallet Peter please help me with them tell them see they told me I have to trust them it’s not by here well where the f*** it go then then they said thy foward it yo my wallet lie there clowns we need to let the public know

I’m open to any ideas Peter at this point it’s not even about the money u don’t know how many times I offered them out they triple down I said apologize and pay what owe in credits I’ll still play but lie lie after lie now I know they wer purposely making this up it’s impossible for it to get to there wallet and me call it back