Mirax Casino Review

The Player had a dispute with an online casino, Mirax, alleging that the casino had lied about not receiving funds, had interrupted gameplay, and had stolen money. The player claimed that the casino had received all funds sent and was demanding a refund of all funds since the second chargeback. The player had provided numerous transaction hashes as evidence. The Complaints Team had checked the hashes but found none of them on the blockchain, suggesting the transactions weren't fully confirmed. The team had asked for solid proof of successful transaction hashes. The casino responded, confirming that the wallet address provided by the player had been used for deposits. However, they found that the transactions were marked as 'double spend' and were not received by their platform. The casino had offered to compensate the player with the transaction amounts in the form of a bonus balance with a x1 wagering requirement. The player rejected the offer, demanding 0.2 BTC. The Complaints Team concluded that they couldn't assist further due to evidence suggesting a double-spend case and advised the player to submit a complaint to the Antillephone Gaming Authority.

The player from the US is requesting a refund of his deposits due to his country being a restricted jurisdiction. After gathering more information, we were forced to reject the complaint as unjustified.

The player from Germany had his winnings capped as if they’d been generated from Free Spins solely. Eventually, the casino acknowledged the mistake was on its side and decided to pay the player their winnings in full. The issue was successfully resolved.

The player from Australia played with a bonus. After completing the wagering her winnings were capped, however, it seems that the maximum cashout rule wasn't stated anywhere. According to information found online, the player accepted a compromise offered by the casino but without confirmation from her, we were forced to reject the complaint.

The player from Canada had had an issue with his name being auto-filled incorrectly on his profile due to Google account registration. This had prevented him from completing the KYC process and withdrawing his winnings from KatsuBet Casino. After the player's repeated attempts to resolve the issue and our intervention, the casino had finally updated the player's profile information. Consequently, the KYC process had been successful and the withdrawal had been processed. The issue was resolved then.

After depositing 60 Euros and winning 390 Euros, the player from Hamburg had their account blocked by the casino during the document verification process required for payout. The player is now unable to withdraw his winnings. We marked the complaint resolved since the player confirmed receipt of the payment.

The player from the US, a long-standing user of 7Bit, had his account unexpectedly disabled during a game. This had left him unable to access his account or retrieve his funds, which included both his deposit and winnings. The casino had not provided any explanation for the account closure. After the complaint had been filed, the casino reopened the player's account without explanation, but the player's balance was incorrect. The casino was addressing this issue at that time. We had then marked the complaint as 'resolved' in our system.

The player from Arizona was frustrated because a promoted daily cashback offer for VIPs had been cancelled without notice. He had contacted the Complaints Team for assistance. The player had provided correspondence with the casino to the team for review. However, before the team could intervene, the player informed them that the issue had been resolved by the casino. TWe then marked the complaint as 'resolved' in our system.

The player from Ohio had participated in a tournament at an online casino and finished 17th, but did not receive the expected winnings. The player had claimed that the tournament rules stated a total prize fund of 20,000 with 515 cash prizes. The casino reportedly had forwarded the issue to another department, but the player felt ignored. Upon our intervention, the casino explained that the tournament was a drop tournament where winnings were randomly distributed during gameplay, not based on final ranking. The player disputed this, claiming the rules stated prizes were awarded based on rank. After further discussion, the casino acknowledged a technical glitch that incorrectly displayed tournament rankings and offered the player a goodwill compensation of €100, which the player accepted. The issue was then considered resolved.

The player from California had experienced withdrawal issues with 7Bit Casino, which had deducted his winnings of .017btc (~$727) accusing him of owning duplicate accounts. The player had maintained that this casino account was his only one and had challenged the casino to provide proof of their claim. The casino had justified their actions by stating that the player and a duplicate account had received and played the same bonus, which was against their Terms and Conditions. However, the player had insisted that the only connection between him and the supposed duplicate account was the shared use of his Wi-Fi. The player had also provided evidence of the casino acknowledging that he only had one account. After a series of discussions, the casino had decided to refund the player's winnings, which the player confirmed having received. The issue had been successfully resolved.

The player from Germany had faced an issue with a delayed deposit at the casino. He had deposited 35€, but the amount did not reflect in his casino account. The player was not verified at the time and had claimed the casino had not responded to his issue. We had extended the timer for 21 days to allow for the transaction to clear and asked for the player's patience. Eventually, the player confirmed the deposit had arrived, resolving his issue. We thus marked the complaint as 'resolved'.

The player from Norway was experiencing issues with depositing 1.05 BNB to the casino. Despite providing the requested information, the casino has not added the funds to his account. Later, the casino looked at the issue, and the disputed deposit was successfully added to the complainant's casino account in a few business days. Although the user lost his deposit by playing in the casino, the main issue was sorted out, and the casino fulfilled its obligations toward the player. Therefore, we consider the complaint resolved.

The player from Germany believes his winnings were reduced incorrectly. We consider the issue to be resolved as the casino offered a gesture of goodwill to the player for the confusion that may have been caused by the name of the bonus offer.

The player's winnings were voided due maximum bonus winnings. There was an incorrect deduction of funds on the casino's side. After our intervention and a closer examination, the casino has credited the mistakenly deducted winnings back to the player's bonus balance. The player was not fully aware that these funds don't really need to be wagered further. Sadly, they end up losing them while wagering, but the player confirmed that the issue has been solved as the funds were returned in the first place, so we consider this complaint to be resolved.

The player from the United States has activated bonus. Unfortunately, he’s experiencing difficulties placing any bets as currencies used for depositing and for betting are different. Player’s complaint has been resolved successfully.

The player from Australia has been waiting for her withdrawal for more than 2 weeks. The complaint was resolved after the failed withdrawal request was compensated by the casino and the player successfuly withdrawn her winnings.