The player from the US faces an issue with a bonus offer at the casino, where an email promised 70 free spins with a high bet of 0.07mBTC. After making a deposit, the player finds the bet set at 0.005mBTC, which support corrects to 0.007mBTC, but maintains that it aligns with the original offer despite the email's wording. The player is dissatisfied with the resolution and the lack of refund.
Mirax Casino - Player disputes incorrect bonus terms.
Amount: $50
Mirax Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
Mirax Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
4d 1h 57m 50s
Case summary
3 days ago
Public
Public
4 days ago
Have made a couple deposits here because I liked Katsu. Well I got an email which clearly said deposit .000585 BTC and receive "70 free spins with a high 0.07mBTC bet on Lady Wolf Moon"
I make a .0006 btc deposit and receive the free spins. I go into the game to see the bet is at 0.005mBTC. Talk to service and they correct it. Went to the game and the bet is 0.007mBTC.
Back to support to tell me that it’s the correct bonus and that their email was a mistake and 0.007 is the correct bet. In no world is that considered a high bet ($0.07 per spin approx.) but I would consider 0.07mBtc a reasonably high bet for free spins when depositing $60.
No refund, and a whopping 30 extra spins of the 0.007mBTC and in told they will fix the email and to be happy with my 30 spins because the bet is correct. Well the email says High bet of 0.07mBTC Twice and they admitted to making an error and would not correct it.
Public
Public
3 days ago
Dear ScottJo818,
Thank you very much for submitting your complaint. I’m sorry to hear about the confusion with your bonus and the subsequent issues with your deposit and spins.
To assist you further, could you kindly clarify a few details for us:
- After discovering the discrepancy with the bet, did you continue playing the game or make any additional deposits?
- What is your current balance in the casino account?
- Were you provided with any further information by support regarding the discrepancy or how they plan to address the error in the email?
If you have any additional relevant communication from the casino that you would like to forward, please feel free to send it to petronela.k@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
ScottJo818 has 4d 1h 57m 50s to reply
