HomeComplaintsMillionaria Casino - Player’s account was closed.

Millionaria Casino - Player’s account was closed.

Amount: €1,000

Millionaria Casino
Safety Index:High
Submitted: 03 Jan 2023 | Resolved : 09 Jan 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Germany had his account closed for an unknown reason. The player confirmed the issue was resolved.

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1 year ago

I deposited 200 Euro and won during my gambling session. Then i paused for 30 Minutes and when i came back my Account was closed.


All of a sudden. I asked live chat why, they said it was "an administration decision."


Could you please resolve this since i have 1000 Euro still on this Account which i would like to play with / or withdraw.


They gave me no reason why the closed my account.

I cant login.

I just openend my account there 3 Hours ago.

So i really dont get why there are closing my account for no reason.

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1 year ago

Dear Saint90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Allow me to ask a few questions so I might better understand the situation. Could you please advise if you claimed any bonuses when playing in the casino and if so which ones? Would you be able to share the message the casino send you regarding the account closure? Forward it to tomas@casino.guru alternatively post it here.

Thank you in advance for your reply.

Best regards,

Tomas

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1 year ago
Translation

account is open again. Thanks anyway for the very quick response

Automatic translation:
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1 year ago

Dear Saint90,


Do I understand correctly your issue has been resolved and you don't require our help anymore with your account or your withdrawal?


I'll look forward to your reply.

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1 year ago
Translation

was solved

Automatic translation:
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1 year ago

Dear Saint90,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,


Casino.Guru

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