The player from Germany had his account blocked without further explanation. Player’s complaint has been resolved successfully.
Millionaria Casino - Player’s account has been blocked.
Amount: €400
Millionaria Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, I deposited €50 at this casino and used the welcome bonus. Played through the bonus and followed all the rules. In the end I had €400 in my account. And wanted to pay out the €400. The next day I tried to register and my account was deactivated. I asked in the chat, but they didn't want to and couldn't help me because I wasn't logged in, but it didn't work either. I should write an email. Now I have described my problem via email and I am now waiting almost 2 days for an answer from the casino. Can you please help me withdraw my money. Thank you and best regards
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1 year ago
Dear Katzenklo27,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello, it's been almost 4 days and the verification wasn't quite finished yet. I was only able to send my cell phone number and deposit slip. After that, the account was already deactivated and I couldn't upload the rest to my account.
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1 year ago
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Now I got an email from the casino saying I had my account closed at another casino with the same license. But that's not true and I'm offered to get my deposit back. But I have €400 in my account and I don't just want my €50 deposit, I want my €400. Because if I hadn't won any money, I wouldn't have received a refund of the €50. Can you please help me get the 400€ that are in my account back from the casino.
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1 year ago
Translation
Hello now I was told I would get my winnings of €400 paid out and I should verify myself. I have sent all my data and am now being held back for 2 days that the whole thing is still being processed.
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1 year ago
Thank you very much, Katzenklo27, for the update. Please allow a few working days to casino to process your documents and verify your account. I will check back with you next week and hope that we will be able to mark this complaint as resolved by then. Thank you for your patience and cooperation.
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1 year ago
Translation
everything went well, you can close the ticket
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Katzenklo27, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
