Miki Casino - Player's withdrawals are delayed.

I'm currently facing a $1,000 daily withdrawal limit.

I've read through the terms and conditions, but there's no mention of this daily limit.

The casino seems to be intentionally delaying withdrawals, which goes against their own terms and conditions.

Please take the necessary steps to stop these withdrawal delays.

Dear kassan7,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you accumulated your winnings with or without an active bonus?

Have you made any successful withdrawals before?

Could you kindly confirm if you passed the full KYC verification?

Has the casino customer support informed you of the daily limit, or does the limitation depend on the payment methods used?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The initial application was paid out at $5,000.

After that, the rate has increased to $1,000 per day, with $1,000 being dropped on the 15th and 17th.

But in reality, more than 24 hours have passed.

I checked the terms and conditions regarding withdrawals, but there is no indication anywhere that the daily withdrawal limit is $1,000.

They are intentionally delaying withdrawals.

We have not received any information that withdrawal speeds change depending on the payment method.

The payment method I have selected allows me to apply up to $100,000 at a time.

Since I have passed KYC, the withdrawal itself is carried out without any problems.

Could you please send me a screenshot of your transaction history?

How many withdrawal requests are currently pending in your account?

The screenshot contains personal information, so I would like to send it via email or something.

I have $12,479 in my account and have requested a withdrawal of $1,000, but it hasn't been withdrawn for a while.

Of course, you can send it to my email address veronika.l@casino.guru. Thank you.

Dear kassan7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of kassan7. The player sent us the following email:

資金は全て回収できました。

こちらのクレームは解決しました。

Dear kassan7,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru