The player from Japan faces difficulty withdrawing funds due to identity verification issues. Though they submitted the required documents, a tax document was deemed unacceptable, and the casino insists on a tax-paid document for verification, even after the player offered an accepted credit card statement. The player considers this procedure an unfair practice aimed at blocking withdrawals.
Miki Casino - Player's withdrawal is delayed due to document issues.
Amount: ¥24,900
Miki Casino
Safety Index:LowSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 10h 38m 7s
Case summary
13 hours ago
Public
Public
yesterday
Translation
When I attempted to withdraw funds, I was asked to verify my identity, so I submitted my driver's license, a selfie with the ID, and a proof of residence document.
I submitted all three of these documents, but my proof of residence document was not accepted according to the terms and conditions (see below).
(Accepted: Resident card, utility bill, bank statement, credit card statement, health insurance payment slip)
(Not accepted: mobile phone, landline and internet payment receipts, and various tax documents)
Unfortunately, I submitted a tax document, which is considered not acceptable. The casino then asked me to provide a document showing that taxes have been paid. I contacted support, explaining that paying taxes should not be relevant to the casino. However, they insisted that my identity couldn’t be verified without a tax-paid document. I then offered to submit an accepted credit card statement instead. This request was denied, and I was told that without a tax-paid document, my identity could not be verified based on their terms and conditions.
I believe this is an unfair practice aimed at preventing withdrawals.
Automatic translation:
Public
Public
14 hours ago
Dear tyunmaru,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with verifying your identity and withdrawing your funds.
To help us better understand your situation and move forward, could you please clarify a few details:
- Could you provide the exact communication or responses you received from the casino when they requested a tax-paid document?
- Have you tried submitting any of the acceptable documents listed in their terms and conditions, such as a utility bill, bank statement, or credit card statement, after they rejected the tax document?
- Can you confirm if the casino provided a specific reason for refusing your credit card statement as an alternative form of verification?
Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication or documents, please feel free to forward them to petronela.k@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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