The player from Japan had won ¥14,997 from free spins at Miki Casino and met the wagering requirements. However, their withdrawal request, first via bank transfer and then BTC, had not been processed, and they had not received a response from customer support. Despite multiple requests for additional information, no response was received from the player. Consequently, the complaint was rejected due to the lack of response, preventing further investigation.
Miki Casino - Player’s withdrawal has been delayed.
Amount: ¥14,997
Miki Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.9
Miki Casino has a Safety Index of 1.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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5 months ago
Translation
I won ¥14,997 from the free spins with no deposit required at Miki Casino. I have met the wagering requirements for the bonus, and my winnings do not exceed the maximum bonus amount.
Initially, I attempted to withdraw via bank transfer, but encountered an error and the withdrawal could not be processed. Consequently, I submitted a withdrawal request through BTC, but the funds have yet to arrive and I have not received any response from customer support, which is quite troubling.
Automatic translation:
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5 months ago
Dear syotomarcinho,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you are facing with Miki Casino.
To help us better understand your situation and assist you effectively, could you please provide more details on the following points:
- Can you confirm the exact date and time when you first submitted your withdrawal request via bank transfer?
- When you encountered the error with the bank transfer, did you receive any specific error messages or codes?
- Could you provide the date and time when you submitted the withdrawal request through BTC?
- Have you redeemed any free bonuses from this casino in the past?
Additionally, if you have any relevant communication with the casino, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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4 months ago
Dear syotomarcinho,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
