The player from Japan had fulfilled the withdrawal conditions in a free game but was unable to withdraw his winnings. After he reported the issue, he later indicated that it had been resolved, but then stated that the withdrawal had still not been processed after several days. We had extended the waiting period to allow the casino two full weeks to process the payment. Despite our efforts to communicate further and provide assistance, the player did not respond to our messages. Consequently, we had to reject the case due to the lack of communication from the player's side.
Miki Casino - Player is unable to withdraw winnings.
Amount: ¥10,300
Miki Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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1 month ago
Translation
I have met the withdrawal conditions in the free game, but it says I can't withdraw
Automatic translation:
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1 month ago
Dear syotomarcinho,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're facing regarding your withdrawal from the free game.
To better assist you, could you please provide more details about the withdrawal conditions you've met?
- Specifically, we'd like to know what the withdrawal conditions were, and if there were any specific terms or requirements outlined by the online casino regarding withdrawals from the free game.
- Additionally, it would be helpful if you could provide any communication or documentation from the online casino regarding your withdrawal attempt. This could include screenshots, emails, or any other relevant correspondence.
- Have you redeemed any free bonuses from this casino previously?
Your cooperation in providing these details will help us investigate and work towards a resolution.
- If you agree, we can forward any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 month ago
Translation
The money is still not withdrawn even after several days have passed.
Automatic translation:
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1 month ago
I fully understand your frustration, syotomarcinho. However, I will set the timer for additional 11 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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1 month ago
Dear syotomarcinho,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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