Miami Club Casino - Player's withdrawal process is delayed and verification failed.

Good day,

Hope you are doing good.

Would you please be so kind as to assit me in this matter.

I won money from Miami Club Casino, where I then requested a Withdrawal but in order to do that I had to go through the Verification process in which I did. I then received an email from them stating that my account has been verified but in order to Withdraw I need to make a deposit for security purposes, in which I then made a deposit and played slots for a bit, then when I wanted to Withdraw they send me another email stating that I need to go through the verification process again, in which I dis then they told me now all a sudden I failed verification??

This is really not acceptable and unethical.

Dear Jandri18,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the issue you’re experiencing. I’d like to ask you a few questions to better understand your situation and ensure we can assist you effectively.

Could you please let me know the total amount you deposited into the casino?

Did you accumulate your winnings with or without a bonus? If you played with a bonus, could you confirm whether it was a deposit bonus or a free no-deposit bonus? If possible, kindly share a link or a screenshot showing the details of the bonus you activated and played with.

Additionally, I’d appreciate it if you could forward the email you received from the casino stating that your verification failed. You can send it to my email address at veronika.l@casino.guru.

I hope we’ll be able to help you resolve this issue quickly and efficiently. Thank you in advance for providing the requested details.

Best regards,

Veronika