MexLucky Casino - Player's deposits have been lost.

I made several deposits, first 1000, which was reflected in my account. However, then my session was closed, and when I logged back in, I only had a few cents left. I thought it was an error, so I deposited another 900, and the same thing happened—my session crashed, and when I logged back in, I had no money. I checked my bank account, and both deposits had been deducted. When I reported it, they told me to change my password, which I did, and assured me they would quickly resolve the issue to recover my funds, which they NEVER DID.

After a few months, I deposited 2000, and this time it didn't even show up in my account. Then, I deposited 1000, and it also wasn't reflected. I waited a little over 3 weeks and never saw the money. Since I only deposited small amounts to recover what I lost, I assumed that some day they might credit my deposit. Now, I deposited 200, and it wasn't reflected again. They argued that I made an error in the deposit request amount. I find it a complete scam that this casino doesn't provide a quick solution. It's even more unacceptable that they blame me for not reflecting my money because I didn't enter the correct amount. They always say it takes 24 hours, but they NEVER RETURN MY MONEY.

Dear lendymcfly, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

If it's been months and it never reflects on me, I'm very distressed and for that reason alone I feel like I can't give up until I recover what I lost.

Have you received your payment provider regarding your lost deposits?

Could you please explain why you kept depositing to the casino when your previous deposit attempts obviously failed?

Dear lendymcfly,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.