MexLucky Casino - Player's deposit is delayed and unrecorded.

I deposited an amount that was minimal, and they told me I had to make another minimum deposit of 50 for the other 30 to be reflected. That was on August 26, 2024, and they have been telling me to wait 24 hours. Each time I inquire, they tell me to wait another 24 hours. Finally, they told me the deposit had been made. For all of this, they asked for a deposit receipt, which I provided. But in the end, they told me the deposit had been made, and they didn’t give me any receipt or record of the money in my account.

Dear montoyasergio0921,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MexLucky Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please clarify which deposit and amount is missing from your casino account from the two you are referring to?
• Could you please share your deposit history as it appears in your casino profile?
• Send the information to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear montoyasergio0921,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.