Meridianbet Casino - Player has not received a cashback bonus.

Dear Sir/Madam, I was paid less money than I should have been paid in the name of the weekly loss money back promotion. The accounting period is several days

The promotion rule is:

* Players who make a weekly loss of 0 - 9999 rsd are entitled to have 5% of their weekly loss paid into the slot bonus account. In order for the awarded slot bonus to be transferred to the player's cash account, it must be invested 50 times on any slot games. The maximum winnings that can be released is 1000 rsd. The minimum bonus value that can be paid is 30 rsd

* Players who make a weekly loss of 10,000 - 49,999 rsd are entitled to have 5% of their weekly loss paid into the slot bonus account. In order for the awarded slot bonus to be transferred to the player's cash account, it must be invested 50 times on any slot games. The maximum winnings that can be released is 5000 rsd.

* Players who make a weekly loss of 50,000 – 239,999 rsd are entitled to have 10% of their weekly loss paid into the slot bonus account. In order for the awarded slot bonus to be transferred to the player's cash account, it must be invested 50 times on any slot games. The maximum winnings that can be released is 30,000 rsd.

* Players who make a weekly loss over 240,000 rsd are entitled to have 10% of their weekly loss paid into their cash account.

Only the loss in the calculation period, which is from Monday to Sunday, is observed.

Thank you for betting on Meridianbet.rs If you have any additional questions, we will be happy to try to help you.

Best regards,

Meridian Customer Service

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Best regards,

Meridian Customer Service

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In the mentioned period, I lost over 300,000 dinars. Namely 21.08. at 00:00 I had over 300,000 dinars in my account, and on 27.08. at midnight I had 000000 dinars in my account. I did not withdraw any amount, but in the meantime during the week I paid an additional 5,000 dinars. Please help me to solve this

Dear sanivaco,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Meridianbet Casino. Please allow me to ask you a few questions to make sure I understand the situation completely.

Have you activated the cashback bonus or is it activated automatically?

Have you received this particular bonus before?

How much of the cashback bonus have you exactly received?

Have you discussed the problem regarding the bonus with customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear, I have submitted a complaint to customer support. After "checking", they determined that my loss during the accounting period was about 24,000 dinars and that according to the promotion, which is otherwise automatically awarded, I was entitled to a bonus of 1,200 dinars, which they paid to me. As I already said, it is impossible that this is true because I know how much I had in my account at the beginning of the accounting period (about 300,000 dinars) and at the end of the accounting period I had nothing in my account. During the accounting period, I additionally paid about 5,000 dinars. So my total loss in the accounting period amounts to over 300,000 dinars, which they deny. All this can be checked by looking at the records of my account. I will try to get my account records today and send them to you. Thanks in advance for your help

I cannot get the history of the balance on the account for the period in question

Thank you for contacting us.

If you have additional questions, you can send an email to info@meridianbet.rs

Your original message:

10%

Please send me a record of my account balance for the period from August 21. at 00:00 until 27.08. until midnight. I need the same in order to file a complaint for unpaid money based on the promotion of a refund of 10% of the total loss. From the records that exist on my account, the balance of the account is not visible.

Thank you

Best regards,

Meridian Customer Service

Respect ZM,

Thank you for contacting us.

Unfortunately, such a thing is not possible. You can see all your payments in the my account / transactions option.

If you have any additional questions, we will be happy to help you.

Best regards,

Meridian Customer Service

Apparently, it is not possible for them to send me an overview of the balance on the account for the disputed period. IMPOSSIBLE

Dear sanivaco, could you please send the screenshots of your transaction history (all the deposits + withdrawals) for the week in question to me? My email address is veronika.l@casino.guru. The transaction history should be visible in your player profile. Alternatively, you may post the screenshots here.

Thank you for the screenshot. Do you have access to your gaming history from Monday, August 21 to Sunday, August 27?

I have. But that's a huge amount of data. I don't know how to send it to you. I propose to give you a password and an email. You can study freely and see what interests you. It's no problem. I will send you an email and a pass for logging on to meridian bet to your email

Please do not send me your login information. Your casino account would be banned if a third party accessed it. Moreover, you should never send your personal data to other people.

It's not a problem. feel free to log in today. I won't log in during the day, so there won't be any problems and you can watch everything you're interested in. There is no danger. I'm not a beginner when it comes to internet security 🙂. I really don't understand what happened. I am sure that I had over 300,000 in my account and that I spent it on August 21. and I didn't raise anything. They don't give me an overview of the account balance, and the slot transaction records do not show the balance

As I mentioned before, we will not log into your account, as it is strictly against the rules of any online gambling establishment. Instead, I’d like to invite a representative of Meridianbet Casino to join the conversation and participate in the investigation of the case. Could you please explain why the player received less cashback than he expected? Thank you very much.

Ok. Thx

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok. Thx

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Malta Gaming Authority which has better options and tools to help players. Please let me know if you need help filling out the form or how the ADR responded if you can do this on your own (veronika.l@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards

Veronika