HomeComplaintsMelBet Casino - Player’s withdrawal is delayed.

MelBet Casino - Player’s withdrawal is delayed.

Amount: $20,000 ARS

MelBet Casino
Safety Index:Above average
Submitted: 18 Aug 2024 | Case closed : 03 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Argentina faced delays in transferring her winnings and did not receive the 20,000 pesos owed to her, despite having initiated the transfer multiple times. When she inquired about the delay, chat operators blocked her. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries, which resulted in the closure of the complaint.

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3 months ago
Translation

Multiple times I've initiated a transfer, only to be left waiting for days. Yesterday marked 24 hours since the money was supposed to be credited, and nothing yet. When I persist with my inquiries, the operators end up blocking the chat and make excuses about it being the weekend and outside of banking hours. This is absurd, given that no other casino takes this long. I still haven't received my 20,000 pesos.

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3 months ago

Dear nancysales73,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise if your account has been fully verified?
  • Have you been advised what is causing the delay? Is it an internal casino system issue, or it’s related to your account only?
  • When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

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3 months ago
Translation

The money was a bank transfer, in the case of a casino, for example, MegaPari, it is automatic. They say that it is because it is the weekend and it is not a banking holiday. And again they did the same thing with different dates and it was not the weekend. You cannot ask for the money 50 times, send proof and continue to wait for three days now.

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3 months ago
Translation

Here I send the proof of non-credited transfer

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3 months ago

I fully understand your frustration, nancysales73.It may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 20 days to allow one full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

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2 months ago

Dear nancysales73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago
Translation

They still haven't given me anything, I lost my money, they will never give it back to me, they are scammers


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2 months ago

Dear nancysales73,

Could you please post a screenshot of how the deposit appears in the transaction history found in your player profile? Make sure the status is visible.

Please post the screenshot here or send the information to my email at tomas@casino.guru

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2 months ago

Dear nancysales73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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