MelBet Casino - Player’s criticizing Responsible Gaming practices.

I'm here communicating to forum colleagues, I feel wronged by this bookmaker, account active for more than 3 years, after a considerable loss, bad relationship with older customers, house limiting multipliers, no significant gain in 1 year playing every month....I simply do not indicate the house, and I declare here to colleagues not to deposit their funds in that house....In addition to the many negligences, the house still does not offer self-exclusion, it does not allow the account to be deleted, the penalties Suspended for a maximum of one year... Friends and friends I do not recommend it and I ask the forum to reconsider the score!!!! Thanks.

Dear MarlonMK,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for a self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear MarlonMK,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.