The player from Germany has deposited money into his account but the funds seem to be lost. Player’s complaint has been resolved successfully.
MegaRush Casino - Player’s deposit has never been credited to his casino account.
Amount: €75
MegaRush Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I deposited 75 euros with skrill 1 week ago, my current account was debited, skrill confirms payment, MegaRush claims that payment has not been received. If you get rich with such ridiculous amounts, what happens when you win! Deception of the first order, stay away from this dubious casino
Automatic translation:
Public
Public
3 years ago
Dear Franz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello, surprisingly, MegaRush has now credited my deposit after a week. Still, I don't recommend playing here. The annoying back and forth with dozens of calls to paysafe, skrill and the casino destroyed my trust in this casino.
Automatic translation:
Public
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Franz, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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