Mega Dice Casino - Player’s winnings have been confiscated after account verification.

I registered with Megadice.com, made a deposit of 2000usdt there, eventually raised the balance to 4000usdt, decided to withdraw it - they asked me to go through verification. Using Sotik, I scanned my passport and took a selfie, then they asked me to confirm my address - I uploaded them a bank statement and an electricity bill, then they asked me to take a selfie with my electricity bill - I did, and in the end they blocked and canceled my balance without explaining the reason. Not a single email responds to them, on the website they say the decision is final; there is nothing they can do to help and they simply close the chat, I don’t know what to do.

Dear fonwild,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Dice Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. I have been a player in this casino for about 30 days. The account was blocked on June 4.

2. I passed the verification, successfully passed the ID verification, then sent them a confirmation to the address, later the withdrawal of my funds was rejected and a request was written to the support service, I wrote to them, and they said that the account was without explanation, the reason was blocked, the funds were canceled , the decision is final.

3. I don’t remember which slots I played, there were small bets and there weren’t many of them, and I made 1 bet on sports, if I’m not mistaken it was basketball, the quarter-finals or semi-finals of the Euroleague.

4. No, I didn’t reach my current balance with the help of bonuses, if I’m not mistaken they gave me a bonus of 10-20 usdt, I won the rest of the balance with 2000usdt myself

If you need any screenshots of my communication with them, don’t hesitate to ask.

Thank you very much, fonwild, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, fonwild!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Hello, Pavel

As far as I know, they did not like any of my documents, this is just a guess, I offered them to notarize any document if they had any concerns.

Unfortunately, I did not receive a clear answer.

I really hope that you and I will be able to solve this problem.

Hi there,

Thank you for getting in touch with our complaints team,

The matter is being looked into,

Best,

Mega Dice Complaints

Hi Megadice casino, I have written to you many times in the complaints department for 2 weeks and have not received a single response. Moreover, on the web version of the site, in the online support chat, I was told that you only take complaints into account, and do not regulate the current closed cases in any way, and that you also cannot help in any way regarding my situation.

I hope for at least some concrete steps on your part in solving this problem

Moreover, even now in the online chat they tell me that there are no open applications regarding my account. Although a representative of the Megadice Casino complaints department has already responded here.

Hi there,

Supporting information has been sent to your email address,

Best,

Mega Dice Complaints

I don’t understand to whom and what information Mega Dice was sent by email, since I don’t have any new emails, I checked all the mail tabs

UPD 1. On the site, support suggested that I write to them myself so that they could resend the letter to me, I did it.

Another request to the site for support, including to clarify why Mega Dance provides incorrect information about their message to me here, since they did not write to me, led to even more confusion. In addition to the fact that I was informed that my funds, including the deposit "gamble already" (how is this even possible?), the chat on their part was forcibly closed again and as they have said many times the money will not be refunded under any circumstances, with this dispute I want to show all the arrogance of this casino, which is also on a high rating, I don't quite understand how, and the hopes for a return no longer depend on me. Let me remind you for everyone who reads this open dispute, they confirmed the successful completion of id verification, nevertheless, without a single valid reason, they decided to take the money and continue to tell lies.

Hi, Fonwild, the supporting information has been sent to my e-mail. There is an ongoing communication between me and the casino, so I am humbly asking you for your patience.

Hello Pavel, Then I apologize to you and the casino, there was a misunderstanding on my part due to the lack of clarification from support on the web version of the site. I rely on you, if there are any questions or requirements for me, I’m always ready to answer