The player from Japan had attempted the welcome bonus when his account got permanently closed without any clear explanation. The user had confirmed that he had passed the full KYC verification and had been playing Cowboy Slots. He also mentioned that his balance had been refunded, but he was unable to achieve the bonus. The casino had not provided a specific reason for the account closure. However, we had pointed out the casino's terms and conditions, which allowed them to close or suspend any account without prior notice. As the player had received a refund and there was no balance in his account, we concluded that the casino had been within its rights to close the account. The complaint was therefore rejected.
Mega Dice Casino - Player's account unexpectedly closed by the casino.
Amount: ??
Mega Dice Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
Mega Dice Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Translation
I was in the middle of attempting the welcome bonus reward when suddenly my account got shut down 💦
We kindly inform you that we have permanently closed your account.
It will not be possible to re-open it under any circumstances.
We appreciate the time you've spent on our site and wish you all the best!
Regards,
Hristina,
Mega Dice Support
Automatic translation:
Public
Public
8 months ago
Dear hirokann0525,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Mega Dice Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you received any explanation as to why your account was closed?
Could you please confirm if you passed the full KYC verification?
Was the welcome bonus you used a deposit or a free no-deposit bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
8 months ago
プレイ中にこれが来ただけ💦💦
We are kindly letting you know that we closed your account permanently.
It will not be possible to re-open it under any circumstances.
We thank you for your time spent on our site and wish you all the best!
Regards,
Hristina,
Mega Dice Support
Public
Public
8 months ago
Please answer my questions:
Could you please confirm if you passed the full KYC verification?
What types of games did you play?
Can you please tell me the balance in your account when the casino closed it?
Public
Public
8 months ago
Translation
passed it
Cowboy Slots Play for $5 and $3
The balance was refunded
Automatic translation:
Public
Public
8 months ago
Do I understand correctly that you received a refund from the casino?
Regarding the bonus, it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.
If you're unable to activate any type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
Public
Public
8 months ago
Translation
Do not suddenly close your account!
I haven't broken any rules or anything.
Automatic translation:
Public
Public
8 months ago
Translation
If I had the slightest cause, I would accept the story, but there is no cause.
Automatic translation:
Public
Public
8 months ago
According to the Terms and Conditions:
6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.
In the event that there was no balance in your account, the casino was within its rights to close it without providing further explanation. It is important to understand that online gambling establishments reserve the right to choose their clients based on their own policies and guidelines.
Due to this reason, your complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
