Mega Dice Casino - Player's account unexpectedly closed by the casino.

I was in the middle of attempting the welcome bonus reward when suddenly my account got shut down 💦

We kindly inform you that we have permanently closed your account.

It will not be possible to re-open it under any circumstances.

We appreciate the time you've spent on our site and wish you all the best!

Regards,

Hristina,

Mega Dice Support

Dear hirokann0525,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Mega Dice Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you received any explanation as to why your account was closed?

Could you please confirm if you passed the full KYC verification?

Was the welcome bonus you used a deposit or a free no-deposit bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

プレイ中にこれが来ただけ💦💦

We are kindly letting you know that we closed your account permanently.

It will not be possible to re-open it under any circumstances.

We thank you for your time spent on our site and wish you all the best!

Regards,

Hristina,

Mega Dice Support

Please answer my questions:

Could you please confirm if you passed the full KYC verification?

What types of games did you play?

Can you please tell me the balance in your account when the casino closed it?

passed it

Cowboy Slots Play for $5 and $3

The balance was refunded

Bonus remains unachieved

Do I understand correctly that you received a refund from the casino?

Regarding the bonus, it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you're unable to activate any type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Do not suddenly close your account!

I haven't broken any rules or anything.

If I had the slightest cause, I would accept the story, but there is no cause.

According to the Terms and Conditions:

6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.

In the event that there was no balance in your account, the casino was within its rights to close it without providing further explanation. It is important to understand that online gambling establishments reserve the right to choose their clients based on their own policies and guidelines.

Due to this reason, your complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.