Maximal Wins Casino - Player’s withdrawal has been delayed.

They stated 21 days withdrawal. Apparently passed stage one, but they are so busy taking longer. Now 49 days!! Please help.

I see these people have different casinos online.

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but seven weeks is really a long time. Do I understand correctly that the payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

Thank you for your reply. I won the money from free spins after a deposit was made.

I played through the wager which was massive and I came out with £500.

all the rules and details were met and my account verified.

sadly I have read the reviews after I had paid money in!

Thank you very much, David, for your reply. If your winnings were accumulated from Free Spins solely, please check the following rule:

"Bonus Terms and Conditions

...

Withdrawals of winnings generated through free, no-deposit bonuses, or free spins awarded with no qualifying deposit are limited to 100 €/£/$. Any remaining cash balance will be forfeited."

Could you please try to place a new withdrawal request (£100) for the maximum available cashout from Free Spins winnings and keep me informed about any further developments?

PS: I have adjusted the disputed amount from £500 to £100.

As I had played through the water and using the winnings. They do not have a problem with the amount they said. Please put it back to 500. Thank you

I had to deposit to get free spins.

Was the deposit placed after or before receiving the Free Spins, please?

Before

Could you please forward a screenshot of your bonus and cashier histories? My email address is petronela.k@casino.guru.

Emailed

Is there a separate bonus history available in your account, please?

No, sorry it’s not available apparently.

Dear David,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. 

Additional comments from the player:

"Just to inform you, after lots of pestering everyday I got paid out in full. 3 months to the day."

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, David, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru