Maximal Wins Casino - Player’s withdrawal has been delayed.

Dear cpk1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, especially wire transfers, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear cpk1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello sorry for the delay, yes it’s still pending and they just say it’s normal

Thank you very much, cpk1979, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello cpk1979,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Maximal Wins Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Maximal Wins Casino, could you please state the reason why the player's withdrawal has not yet been processed and when can the player expect the payment?

Thank you in advance for providing the information.

Thanks all I just hope it gets sorted

Any updates on this?

We would like to ask Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear cpk1979,

We have received the information from Maximal Wins Casino representative, they just decided to contact us back another way.

According to the information, your withdrawal is still under investigation and if the result will be positive, your withdrawal should be fully processed soon.

So please let's stay patient. We will extend the timer for 10 days now and we will wait for your update until approximately the 26th of December. If the problem does not move anywhere, we will urge the casino again regarding information and withdrawal processing.

Ok thank you

Hello why is this awaiting my response

Dear cpk1979,

This is awaiting your response because as I wrote above, based on the info from the casino representative, we extended the timer for 10 days and we are waiting for your update until the 26th of December. If the problem does not move anywhere until the mentioned date, we will urge the casino again regarding information and withdrawal processing. Your response is required on this date at the latest unless the situation changes.

Thank you for your patience and understanding.

Thanks

I’m now being told it’s additional checks and when pressed for further information they closed the chat for "abusive" language. I’ve got all chat transcripts and when I started a new chat asking them to point where I’d been rude they couldn’t say.

rhey also won’t say who granted their licence and wouldn’t comment on the "spelling mistake / missing word " in tbe legal documentation.

this annoys me and with that if we can get a result of a payout I’ll donate £750 to a charity of your choice.

We would like to ask Maximal Wins Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Maximal Wins Casino team, could you please state the reason why the player's withdrawal has not yet been processed and when can the player expect the payment?

Thank you in advance for providing the information.

I’m now being accused of being impatient

The latest

Elizabeth

Christopher P*****k

Good morning I was told to expect an email regarding my now 3 month old withdrawal but I’m yet to receive anything. Was that a standard copy and paste response?

Elizabeth

Hello and welcome to our live chat session!

Let me just check your account quickly, I will be right back.

Thank you.

Christopher P*****k

Of course

Pending / reviewing etc etc

Elizabeth

As I see it you have withdrawal from October 15, you are waiting a lot. Since we didn't have any feedback from the finance department, they may have a technical problem, my advice is to cancel this withdrawal and then try to do it again.

They want me to cancel my withdrawal ?

Dear cpk1979,

They only wrote you their opinion and recommendation because they do not have any update from their Finance Department.

Since the casino representative ceased communication with me outside of this official complaint, the timer will run out soon and no one seems to want to comment, currently, the procedure recommended by the support representative looks like the only way to achieve any kind of progress.

We would appreciate it a lot if you could keep us updated and let us know in case of any development.

Dear cpk1979,

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru