Maximal Wins Casino - Player’s withdrawal has been delayed.

I made a withdrawl of 250 pound wen the time limit of 21 buisness days past for pay out after they sent me countless emails to deposit more money while waiting my £250 pound coming they froze my account after 21 buisness days got no 250 pound I made 8 deposits on this site wen I finally won money they froze my account all I get bk in emails telling me your pay out is pending but they froze my account I cnt log in to it I know my heart I won’t see my winnings don’t deposit a penny on here there stealing folks money

Dear Kevin,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received a transaction tracking number from the casino? Have you received any payments from this casino in the past?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I made a withdrawl 4 wks ago still not got Money they lead me up garden path for a week telling me money be in with in couple days when I went to log in my account yesderday they block my account I emailed them asked why my account blocked they won’t give me an answer they keep saying clerical error I says where is my winnings they now just not contacting me back I made loads deposits over last couple months on there site when I made my 1st withdrawl of 250 pound they basically took Mick out me disgusting what there doing with folk how can they get away with that there playing with folks emotions I made about 200 pound worth deposits when I go to withdraw they won’t pay out brutal

Thank you very much, Kevin, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Kevin,

I have reviewed your case and will try to contact the casino to see if I can help.

I would like to invite Maximal Wins Casino to join the conversation.

Maximal Wins, are you able to provide some insight into the status of Kevin's account and withdrawal?

Good luck Done more research last nite I don’t think they will reply or they say he get his money need be patient it’s been a month already it’s a fake sight there has been loads folk not getting there winnings all same excuse there busy av heard and seen bad comments on another site why is the site still in buisness they just keep telling folk you get your money be patient I see. One guy was told 4 months later to still be patient owed 500 pound there scamming folk nobody wins why this site still active

We would like to ask Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

thank U

Why are they ignoring you do they ignore all your requests online with complaints from maximal

Dear Kevin,

I have tried to contact the casino repeatedly but without success. As the casino does not have a license and doesn't refer to any ADR service, there is nothing that can be done if they will not respond.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

I wish I could be of more help.

Best regards,

Adam