HomeComplaintsMaximal Wins Casino - Player’s winnings have been voided.

Maximal Wins Casino - Player’s winnings have been voided.

Amount: €1,500

Maximal Wins Casino
Safety Index:Very low
Submitted: 03 Apr 2021 | Case closed : 20 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from New Zealand had her bonus winnings cancelled due to a violation of promotional rules. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

they didn't pay me out

cause of the 200% deposit or something like that I took the bouns but I wanted it so I asked for a withdrawal and because my deposit wasn't 200% or something they wouldn't pay me they left me with $300 in my account. I have won a lot off money on other caniso sites and never been refused my withdrawal because of a deposit %%%

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3 years ago

Dear Raewyn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which bonus you have activated or been activated inside your account? Did you receive any explanation of which exact rule has been breached and why your withdrawal has been cancelled?

Ideally, please forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago

Dear Raewyn,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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