The player from Canada has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
Maximal Wins Casino - Player’s deposit has never been credited to her casino account.
Amount: Can$23
Maximal Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Maximal Wins Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I signed up
Then I deposited $ 23 by gigadat interact transfer
My bank confirms that the amount has been deposited
After a good time of waiting still no deposit
So I contacted the online service to ask them why I was told that the deadlines were coming.
Then I was disconnected and blocked !!
Unable to access the page on any device
It writes AccessDeniedAccessDenid and a package of letters and numbers on the web page
Automatic translation:
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2 years ago
Dear SANSan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino? Have you contacted the payment provider/bank already? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
I contacted Gigadat and he confirmed to me that the deposit had been made but that the name indicated was Empire Casino .. and told me to contact the casino. I did not have an account at this casino so I signed up. And they told me he couldn't help me. I finally managed to log into my maximum wins account using a secure app with antivirus and all. Still no deposit but it was written awaiting got redirect url. I contacted the online service again and explained to them everything that is happening change of language by talking to each other it was super complicated to understand each other did not answer my questions and when I asked them again a second time what that meant she said. 'replied Are you logged into your account ?? Told him yes I'm talking to you! But not on my devices. Then ... I recapitulate them again ...... silence ... no more answer then it comes back to me gives me info for new password and everything tells me to disconnceter and reconnect and explain to them what happens ... I do not understand too much and do not want to disconnect for fear of not being able to join them again .... he disconnects me .... I cannot speak to them ... after a moment reconnects me. ... and the $ 23 was there ........
Short...
So
.. I had to not let go to get the $ ... seems to have something suspicious redirect url and the payment entered under casino empire on gigadat
..
So I played on the 23rd, ultimately not wanting to gain anything, I would not have sent them more information about me I have zero confidence in them
Thank you for your time
Have a good day
Automatic translation:
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2 years ago
Thank you, SANSan, for your reply. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
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2 years ago
Translation
Yes you can close the complaint thank you very much for your time!
Automatic translation:
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, SANSan, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
