The player from Germany is facing issues withdrawing €2700 in winnings after providing documents requested by the casino. The support team accused him of submitting a fake document. The casino now refuses to communicate further about the withdrawal.
Manga Casino - Player's winnings are being confiscated.
Amount: €2,700
Manga Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 20h 22m 48s
Case summary
3 hours ago
Public
Public
12 hours ago
Translation
Hello,
I deposited at the casino using crypto and took advantage of the welcome bonus. After I cleared the bonus, I wanted to withdraw my winnings. Then, the support team requested various documents. I uploaded the documents. The casino then sent me an email accusing me of uploading a fake document, which is absolutely not true. I uploaded my real documents. When I trimmed the documents because there were too many pages, something might have shifted, making it look odd, but the documents are 100% genuine. Now the casino refuses to engage further and will not release the winnings. We're talking about 2700 euros.
Automatic translation:
Public
Public
3 hours ago
Dear mohhanmef46,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Manga Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- Could you please share the communication in which the casino specifies the accusations against you?
- Could you please share the documents you provided to the casino for verification?
- My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
mohhanmef46 has 6d 20h 22m 48s to reply
