Manga Casino Review

The player from the Netherlands had criticized the casino for operating in the Dutch market without a KSA license. The player insisted on a refund of his deposits due to the casino's illegal operation in his country. We had advised the player to utilize self-exclusion options available in the casino but he had insisted on the illegality of the casino's operation in the Netherlands. We had concluded that we couldn't compel the casino to refund the player's deposits based on licensing issues and advised the player to contact relevant authorities. The complaint was subsequently rejected.

The player from Norway had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that it was common for withdrawals to take a few days or weeks to process, possibly due to pending KYC verification or high withdrawal request volume. The team extended the response time by seven days for the player to provide more information. However, due to the player's lack of response, we were unable to further investigate and had to reject the complaint.

The player from Germany deposited 80€ two days ago, but neither her bank account nor casino account have been credited with the funds. She is not receiving responses to her emails and no longer has access to the live chat feature. The complaint was resolved as the player's deposit got credited.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Finland had had an issue with wagering a 20 euro deposit and a 100% bonus at an online casino. Despite her attempts to wager and withdraw her 180 euro winnings, the wagering percentage had remained at 0%. After cancelling the bonus, she had lost all her funds. She had also expressed dissatisfaction with the casino's customer service. However, the issue was resolved when the casino had paid her winnings into her bank account. We had advised her to contact our Complaint Resolution Center if she encountered any future issues.

The player from Germany had had an issue with a deposit at Qbet. After he made a deposit through Sofortonline following the launch of a new deposit page, the funds had not reflected in his game account. We had advised the player to contact his payment provider to investigate the issue, as the casino could not intervene in this case. However, the issue had been resolved successfully when Qbet credited the player's payment. Consequently, we had marked this complaint as 'resolved'.

The player from Germany, who self-excluded from Manga Casino due to gambling addiction, was able to register and deposit €220 in 30Bet, a sister casino. The player has requested a refund which hasn't been given yet.

A player from Germany won 400 Euros on the Bloodaxe game on 30bet.com but the game froze and the winnings were not credited. It's been more than 6 days and despite promises of a response within 24 to 48 hours, the player feels that no resolution is in progress. The complaint was resolved as the player's money got credited.