Manga Casino - Player’s deposit not credited to casino account.

I made an initial deposit using crypto without any issues. After I lost that, I made another deposit. However, this money never appeared in my mangacasino account.

I contacted customer service who asked me to provide proof of deposit. I sent evidence of both my first and second deposits, which used the same Dogecoin address.

I haven't heard from them for over a week, despite sending two more emails without receiving a response. And no money has been credited to my account.

Dear tobbe2000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

• Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account?
• Was it your first deposit in this casino?
• Could you please forward a full Transaction hash and the name of the Network?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

I can clearly see the deposit was successful to my adress. I can even see that both deposits were withdrawn from my manga casino account to the same account.

So if only 1 of the deposit were successful they wouldnt be able to take out both my deposits.

I will add pictures here showing both deposits and the withdrawals the casino did from my crypto casino adress.

On their site the transaction says failed, which again is a lie since we can see them withdrawing all 200$ from my manga account and not only 100$

Here is them withdrawing 98+103$ from my manga account, even tho they say only 98 (my first deposit) was succesful

Here is was the transaction history on their site says,

And here are the deposits i made,

Here is the adress the site tells me to use on their site. I have done a total of 2 deposits on their site. The first one was succesful but the second one never came into my manga account

Thank you very much, tobbe2000, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi tobbe2000,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Manga Casino to the conversation to participate in the resolution of this complaint.

Hi Peter,

Thank you for your assistance. Hopefully this can be resolved soon, if not at least it can give them a lower score to reflect their actions and be a warning to people in the future to not waste their money and time there.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi,

When does this case close and their rating get lowered?

Hi tobbe2000,

We are using all available methods to contact the casino to get the complaint resolved. I will keep you updated.

Hi tobbe2000,

We received a response from the casino on Skype. The casino representative will investigate the issue. I will keep you informed.

Does this time just keep refreshing forever?

Its been almost 3 weeks now. Its only 100$, if they wanted to do right they would have done so by now?

Hi tobbe2000,

I still don't have a satisfactory answer to my questions. They are currently verifying if the funds were sent to the correct wallet address.

I just received a message stating that the missing deposit was "sent back to your account" so could you please verify this?

Hello,

Well I can now see that they have deposited the money into my gaming account.

Thanks for your help with this. Am very grateful

Thank you tobbe2000 for the update. After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Peter