Manga Casino - Player accuses casino of operating without KSA license.

They are targeting the dutch market without a KSA dutch lisense.

i want my money back and Every dutch player should have a total refund of their deposits back and report to the kansspelautoriteiten. I have gambling problems and I am blocked from all legal casinos but the illegal casinos keep pulling us in and they are not even allowed to host its so unfair Its the responsibilty of the casino to block dutch players not the responsibility of the player.

Report to the KSA!

Dear Cheddar,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Manga Casino.

I checked the casino website and it seems the casino is accepting players from the Netherlands at the moment.

According to the responsible gambling section you have the option to request self-exclusion from your account. https://www.mangacasino.com/en-LL/responsible-gambling

"Log into your Manga Casino account and visit my account setting and select your self-exclusion option."

• Could you please advise if you requested self-exclusion in the casino in your account or using other means?
• Is your casino account currently inaccessible to you?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Cheddar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I havent done the self exclusion yet but im going to do it after i write this message. i lost all my money (3.720 euros) but this casino doesn’t have a license to accept players from the netherlands in the first place! I have issues with gambling and have crucks active this is so i cant play anywere. Its just not rigth they cant host to people from a country were they are not allowed to host in the fistplace and there are not doing anything to keep gambling addicted players out this is illegal!

I fully understand your frustration, however, please remember the casinos licensed under different jurisdictions have tools you can take advantage of in order to protect yourself. If you didn't request a self-exclusion due to a gambling problem previously, we cannot ask the casino to refund your deposits.

Please let me know if you managed to self-exclude in the casino or if you need any further assistance.

Dear Cheddar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Its not about that its about that they dont have a license to host to the dutch market. they are not allowed to accept bets so what they are doing is illegal so i want my deposits back

Please bear in mind we can't ask the casino to return your deposits based on not having a particular license or penalize a casino for accepting players from a particular country.

Casinos licensed under a jurisdiction other than that of your home country have still responsible gambling options you can take advantage of.

Please let me know if you managed to self-exclude in the casino, or whether your account in the casino is still open.

I'll await your response

Dear Cheddar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No that is not true they are not allowed to host to the dutch market according to the kansspel authority! so they can return my deposit and not break the law but if they still accept them i will make a complaint because i lost like 3-4k and these people wont even pay out if u win because then they will say i wasent allowed to bet in the fist place i dont know why u guys say i cant get it back because i got it back for the last casino so i would like to ask again to kindly return my deposits because this is illegal and they can get a big fine for doing this from the kansspel authority so…

Thanks for your point of view. We can't compel the casino to obey the laws of a certain country, you'll need to contact relevant authorities if you believe your claim is valid.

Our position is that we help players whose winnings or funds were confiscated on the basis of being from a restricted country.

If, however. you decided to play in this casino and lost your funds, we are unable to help due to reasons I mentioned in my previous posts.

If you have any other casino accounts open I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool 

This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.