Manuela, a player from Austria, has been waiting for her withdrawal for too long. She tried to contact the support, but she got no feedback from them about what’s wrong.
Maneki Casino - Player has a problem with withdrawal.
Amount: €600
Maneki Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
5 years ago
Translation
Hi !!
I registered with Maneki Casino on October 16th, 1919.
With my deposit I took a bonus to it. I have successfully implemented these bonuses by playing for a long time. Now € 600.- was ready for payment. I thought, Wauuu. Then the fooling began. After eternal back and forth my ID card and the address verification was verified. The account statement is still outstanding. I got an email Not Aproved.
I submitted another account statement. Without any changes. Days later I got in contact with the support. There is no account statement from me. I thought okay I'll send it again. I have received no feedback from the casino until today, neither a processing of the account statement, and my € 600.- also do not seem to be up.
Automatic translation:
Public
Public
5 years ago
Hello Manuela.
We are very sorry to hear that you have a problem with Maneki Casino. Could you please send us the email sent to you by the casino when they did not approve your withdrawal? Could you also tell us which bonus you claimed and what games you played?
Public
Public
5 years ago
Translation
I tried 3x to pay the 600 €.
The money has twice gone back to my account since you can see nothing more of the money.
Of course, until today no mail came, where the money remained.
I have written this week with Kai customer service he sees no money to pay.
Very mysterious !!! I have redeemed the Welcome Bonus on this payout.
I have implemented this money and the money was paid out.
I wrote to Kai that this is not fair and is a fake. No statement received.
My husband has the same problem with 400 €.
That can not be a coincidence - that's rip off !!
Edited
Automatic translation:
Public
Public
5 years ago
Hello Manuela.
We are sorry that you have a problem with Maneki casino. May I ask if you and your husband are playing in the same casino? Did you both claim a welcome bonus? Most casinos have a rule of only one deposit bonus per household or IP address. Maybe you breached this rule. Could you please send us the bonus history, too? (from first screen you sent us)
