The player from Greece, a new customer, has been waiting four working days for their €390 withdrawal, despite the casino's stated timeframe of 1 to 3 working days. Communication through live chat and email has resulted in automated responses, leading to frustration and a request for immediate assistance.
Malina Casino - Player's withdrawal is delayed and unresolved.
Amount: €390
Malina Casino
Safety Index:Very highSafety Index
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9.0
Malina Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 15h 26m 22s
Case summary
8 hours ago
Public
Public
18 hours ago
Translation
Hello,
I would like to file a complaint regarding this particular casino as I have been reading similar complaints from others.
I am a new customer at this casino and I opened my account on 5/1. On the same date, I won €390 and requested a withdrawal. It has already been 4 working days, even though they state that the time frame is 1 to 3 working days. When communicating via live chat and email, I receive automated responses, similar to what others have mentioned, which are not helpful at all, despite their supposed customer service.
The winnings are from real money and not through bonuses.
I don't want to give them even one more day because of their behavior and lack of assistance with my issue. Therefore, I would like your immediate help to receive the money that I rightfully won.
Automatic translation:
Public
Public
12 hours ago
Dear arikosss09,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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