The player from Peru requests a withdrawal that has been approved, but their bank account has not received the funds after a week. Despite asking for a payment receipt, the casino only tells them to wait, leading the player to believe they are being scammed.
Malina Casino - Player's withdrawal is delayed and unresolved.
Amount: 402 S/.
Malina Casino
Safety Index:Very highSafety Index
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9.0
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Case opened
Current status
Waiting for player to reply
5d 23h 45m 49s
Case summary
yesterday
Public
Public
yesterday
Translation
I requested a withdrawal, but even though it has been approved and completed, my bank account has not been credited. I requested a payment receipt, and they don't want to give it to me; they just tell me I have to wait. I've been waiting a week to get my money, and nothing has changed. I see my money as lost, and I feel like this is a scam site based on previous reviews.
Automatic translation:
Public
Public
yesterday
Dear willy7352,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
willy7352 has 5d 23h 45m 49s to reply
